Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Software
Timeline
Generic

Yvonne White

Johnstown,PA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Home Health Care Provider

Tempus Unlimited
01.2022 - 05.2024
  • Help clients stay happy and healthy by providing mental and emotional support
  • Maintain clean and well-organized environment for client happiness and safety
  • Arrange medications and dispensed prescribed doses at scheduled intervals
  • Mop floors, vacuum, wash dishes and perform other household chores to assist clients
  • Assist clients with bathing, dressing, and incontinence care
  • Care for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life

Home Care Provider

Always Here Home Care
07.2023 - 03.2024
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Assistant Store Manager/Customer Service Representative

Bougie Hair Care
09.2021 - 04.2022
  • Resolved customer complaints and adjusted policies to meet changing needs
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff
  • Inventoried stock and placed new orders to maintain supplies for expected demand
  • Tracked company inventories, moved excess stock and arranged products to improve sales
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
  • Interacted well with customers to build connections and nurture relationships
  • Managed purchasing, sales, marketing and customer account operations efficiently

Cook/Crew Member

KFC
01.2020 - 12.2020
  • Operated ovens, fryers, and mixers safely to prevent kitchen accidents and machinery malfunctions
  • Set up and preformed initial prep work for soups, sauces, and salads
  • Prepared food for service based on daily specials and chef’s needs.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly
  • Managed kitchen budget for supplies and labor hours, consistently meeting targets
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency
  • Assisted other team members to achieve goals
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands

Cashier

Goodwill Industries of Houston
03.2018 - 06.2019
  • Helped customers find specific products, answered questions, and offered product advice
  • Operated cash register or POS system to receive payment by cash, check, and credit card
  • Processed refund for worn, damaged, and broken merchandise.
  • Worked flexible schedule and extra shifts to meet business needs
  • Stocked, tagged and displayed merchandise as required
  • Responded promptly to requests for assistance, spills and customer inquiries
  • Learned duties for various positions and provided backup at key times
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Conducted inventory counts by adding each item in stock and documenting in computer system

Telemarketer

Market Link
11.2016 - 01.2017
  • Received inbound and outbound customer calls
  • Assisted customers with lowering their utility bills.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing
  • Answered questions about company offerings with knowledgeable responses about products and services
  • Completed daily cold calling and outreach to build sales pipeline
  • Answered calls, took messages, and transferred calls to correct individuals
  • Opened new accounts and documented personal, demographic, and payment information in system
  • Developed extensive knowledge of products and services to better assist customers
  • Set up appointments with interested customers according to schedule availability
  • Documented customer interactions and transactions, maintaining accurate records of all dealings
  • Pitched products and services to potential customers, securing new deals and sales opportunities
  • Explained product prices and packages as well as answered questions and addressed concerns of customers

Operations Counselor

Logan Hall
05.2012 - 12.2016
  • Assisted with drug screening
  • Monitored video cameras
  • Maintained safety, security, orderliness, and cleanliness throughout the facility
  • Conducted body searches.
  • Enforced rules and regulations to maintain order among inmates.
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Administered drug tests to inmates.
  • Conducted security checks of inmates and living areas.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Facilitated group and individual therapy in outpatient setting.
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates
  • Supervised inmates during meals, recreation and other activities
  • Provided assistance and guidance to inmates regarding daily activities
  • Assisted in intake and release of inmates
  • Administered drug tests to inmates

Administrative Assistant

Gateway Security
11.2007 - 12.2012
  • Scheduled appointments, meetings, and events for management staff
  • Answered and routed telephone calls and took messages
  • Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Maintained inventory of office supplies and placed orders
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
  • Performed research to collect and record industry data
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates
  • Managed filing system, entered data and completed other clerical tasks

Education

Associate of Applied Science -

American InterContinental University
Schaumburg, IL

High School Diploma - undefined

James Madison High School
Brooklyn, NY
09.2007

Skills

  • Patient Care
  • Patient Progress Documentation
  • Cooking
  • Computer Skills
  • Dedicated
  • Detail Oriented
  • Flexible
  • Hard Working
  • Recordkeeping
  • Condition Assessment
  • Motivated
  • Organized
  • Prompt
  • Team Player
  • Willing to learn new tasks
  • Clinical Documentation
  • Intervention Planning

Accomplishments

  • Microsoft office 2000 Introduction to Word and Windows 98
  • Teacher Aide Certificate

Certification

  • CHHA - Certified Home Health Aide
  • Certified Teacher AID Assistant
  • Certified CPR

Software

Microsoft word, Excel, Power point Point

Timeline

Home Care Provider

Always Here Home Care
07.2023 - 03.2024

Home Health Care Provider

Tempus Unlimited
01.2022 - 05.2024

Assistant Store Manager/Customer Service Representative

Bougie Hair Care
09.2021 - 04.2022

Cook/Crew Member

KFC
01.2020 - 12.2020

Cashier

Goodwill Industries of Houston
03.2018 - 06.2019

Telemarketer

Market Link
11.2016 - 01.2017

Operations Counselor

Logan Hall
05.2012 - 12.2016

Administrative Assistant

Gateway Security
11.2007 - 12.2012

Associate of Applied Science -

American InterContinental University

High School Diploma - undefined

James Madison High School
Yvonne White