Yvonne White
Johnstown,PA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Home Health Care Provider
Tempus Unlimited
01.2022 - 05.2024
- Help clients stay happy and healthy by providing mental and emotional support
- Maintain clean and well-organized environment for client happiness and safety
- Arrange medications and dispensed prescribed doses at scheduled intervals
- Mop floors, vacuum, wash dishes and perform other household chores to assist clients
- Assist clients with bathing, dressing, and incontinence care
- Care for patients by assisting with personal hygiene tasks and completing basic household chores.
Home Health Aide
Always Here Home Care
09.2023 - 02.2024
- Assisted patients with daily living activities such as bathing, dressing, grooming and toileting.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed individualized care plans for each client based on their physical and mental needs.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
Assistant Store Manager/Customer Service Representative
Bougie Hair Care
09.2021 - 04.2022
- Resolved customer complaints and adjusted policies to meet changing needs
- Scanned, priced, and bagged customer groceries quickly to keep lines moving
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff
- Inventoried stock and placed new orders to maintain supplies for expected demand
- Tracked company inventories, moved excess stock and arranged products to improve sales
- Prepared cash deposits and balanced store safe for opening and closing of business.
Cook/Crew Member
KFC
01.2020 - 12.2020
- Operated ovens, fryers, and mixers safely to prevent kitchen accidents and machinery malfunctions
- Set up and preformed initial prep work for soups, sauces, and salads
- Prepared food for service based on daily specials and chef’s needs.
Cashier
Goodwill Industries
03.2018 - 06.2019
- Helped customers find specific products, answered questions, and offered product advice
- Operated cash register or POS system to receive payment by cash, check, and credit card
- Processed refund for worn, damaged, and broken merchandise.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Telemarketer
Market Link
11.2016 - 01.2017
- Received inbound and outbound customer calls
- Assisted customers with lowering their utility bills.
- Resolved customer complaints promptly and professionally while documenting details in CRM system.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
- Greeted customers in a friendly, professional manner on the phone.
Operations Counselor
Logan Hall
05.2012 - 12.2012
- Assisted with drug screening
- Monitored video cameras
- Maintained safety, security, orderliness, and cleanliness throughout the facility
- Conducted body searches.
- Utilized evidence-based therapeutic approaches, including Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT).
- Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
Administrative Assistant
Gateway Security
11.2007 - 12.2012
- Scheduled appointments, meetings, and events for management staff
- Answered and routed telephone calls and took messages
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Security Officer
U.S.Security Systems
03.2004 - 03.2006
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Education
Associate of Applied Science -
American InterContinental University
Schaumburg, ILHigh School Diploma -
James Madison High School
Brooklyn, NY09.2007
Skills
- Chronic Disease Management
- Customer Service
- Organizational abilities
- Crisis intervention training
- File and record maintenance
- Emergency Management
- High volume production calls
- Direct deposit setup
- Resolving payroll problems
- Compiling data
- Employment verification
- Crisis intervention
- Substance abuse assessment
Accomplishments
- Microsoft office 2000 Introduction to Word and Windows 98
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
- Conducted NA/AA MEETINGS
References
References available upon request.
Certification
- Home Health Aide (HHA) Certification
- OSHA Certified
- State Driver's License
- Microsoft Office Specialist (MOS) Certification
- First Aid Certification
Timeline
Home Health Aide
Always Here Home Care
09.2023 - 02.2024
Home Health Care Provider
Tempus Unlimited
01.2022 - 05.2024
Assistant Store Manager/Customer Service Representative
Bougie Hair Care
09.2021 - 04.2022
Cook/Crew Member
KFC
01.2020 - 12.2020
Cashier
Goodwill Industries
03.2018 - 06.2019
Telemarketer
Market Link
11.2016 - 01.2017
Operations Counselor
Logan Hall
05.2012 - 12.2012
Administrative Assistant
Gateway Security
11.2007 - 12.2012
Security Officer
U.S.Security Systems
03.2004 - 03.2006
Associate of Applied Science -
American InterContinental University
High School Diploma -
James Madison High School
- Home Health Aide (HHA) Certification
- OSHA Certified
- State Driver's License
- Microsoft Office Specialist (MOS) Certification
- First Aid Certification
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