Yvonne Williams
Insurance Agent
Charlotte,NC
Summary
SUMMARY OF PROFESSIONAL QUALIFICATIONS Highly talented Professional with over 20 years’ experience in the customer service industry-areas of focus includes, Administrative Assistant, Payroll, Security Operations, Benefits, and Insurance. Outstanding interpersonal skills with the ability to act professionally at all times and available to give guidance and help when needed. Ability to develop and build strong lasting relationships and collaborate with internal and external customers Insightful Insurance Sales Agent bringing 2 years of insurance product and policy management expertise to growing organization. Focused and analytical with passion for client satisfaction and team goal achievement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Charlotte, NC
10.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Studied building floor plans to give directions and provide accurate information.
Call Center Representative
Teleperformance
Charlotte, NC
07.2020 - 10.2021
- Handling incoming calls, closing sales call 85%, handle time 90% surveys 90%
- Processing customers sale transactions
- Completing customers inquiries
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Driver
Self-employed
Charlotte, NC
01.2020 - 07.2020
- Ensured that all safety precaution are taken
- Tracking hours on excel spreadsheet
- Completing weekly timesheets and managing receipts
- Delivered goods and products to customer on time and in excellent condition.
Security Supervisor
Allied Universal Security Services
Charlotte, NC
09.2017 - 12.2019
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
Security Supervisor
G4S Security Company
Charlotte, NC
11.2013 - 08.2017
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
License Agent
Primerica Insurance
02.2012 - 04.2014
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
Security Associate
Charlotte Mecklenburg School
Charlotte, NC
01.2012 - 11.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Monitored video surveillance feed and system alerts for suspicious activity.
Security Supervisor
Allied Barton Security Service
Charlotte, NC
01.2008 - 01.2012
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
Education
BA - Health and Human Service
Ashford University
San Diego, CA10.2014
Skills
- Attentive and Observant
- Insurance Customization
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Checking Credentials
- Critical Thinking
- Call and Complaint Investigation
Timeline
Security Officer
Allied Universal Security Services
10.2021 - Current
Call Center Representative
Teleperformance
07.2020 - 10.2021
Driver
Self-employed
01.2020 - 07.2020
Security Supervisor
Allied Universal Security Services
09.2017 - 12.2019
Security Supervisor
G4S Security Company
11.2013 - 08.2017
License Agent
Primerica Insurance
02.2012 - 04.2014
Security Associate
Charlotte Mecklenburg School
01.2012 - 11.2013
Security Supervisor
Allied Barton Security Service
01.2008 - 01.2012
BA - Health and Human Service
Ashford University
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