YVONNE WILLIAMS
Summary
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by my tenure at FOUNDEVER. Excelled in roles requiring critical thinking and Microsoft Office proficiency, achieving significant improvements in customer satisfaction and operational efficiency. Demonstrated adaptability and teamwork, ensuring project deadlines were met and production goals exceeded, without compromising quality or team morale.
Overview
29
29
years of professional experience
Work History
Platoon/Section Sergeant
Alabama Army National Guard
06.2000 - Current
- Coordinated logistics support for mission-critical tasks, including transportation, supply chain management, and resource allocation.
- Led a diverse team of soldiers in various field exercises, promoting teamwork and discipline in challenging environments.
- Enhanced team performance by implementing effective communication strategies and conducting regular training sessions.
- Provided expert guidance to junior leaders on tactics, techniques and procedures that led to improved decision-making under pressure.
- Evaluated individual soldier performance through regular assessments, providing constructive feedback for continuous improvement.
Customer Service Representative
FOUNDEVER
12.2023 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Office Administration Assistant
Alabama Army National Guard
07.2020 - 09.2023
- Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
- Supported successful project completion by coordinating resources, tracking progress, and ensuring deadlines were met.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
Production Team Member
Hyundai Motor Manufacturing Alabama
04.2005 - 07.2022
- Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
- Met or exceeded daily production goals through diligent work ethic and effective teamwork strategies.
- Achieved timely production targets by effectively managing time and resources within the team.
- Promoted a positive workplace culture by fostering open communication, collaboration, and mutual respect among team members.
Production Team Member
Cooper Lighting
04.1995 - 04.2005
- Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
- Met or exceeded daily production goals through diligent work ethic and effective teamwork strategies.
- Set up, operated and maintained production machinery.
- Worked closely with supervisors to address concerns regarding product quality or machine performance issues, proactively seeking solutions.
- Promoted a positive workplace culture by fostering open communication, collaboration, and mutual respect among team members.
Education
No Degree - Criminal Justice
University of Phoenix
Tempe, AZCERTIFICATE - MEDICAL CODER & BILLER CERTIFICATION
MEDCERTS
Livonia, MI03.2024
CERTIFICATE - Information Technology
MONTGOMERY REGIONAL WORKFORCE TRAINING CENTER
Montgomery, AL02.2023
CERTIFICATE - Legal Assistant/Paralegal
STRATFORD CAREER INSTITUTE
Saint Albans, VT11.2013
CERTIFICATE - Nursing Assistance
STRATFORD CAREER INSTITUTE
Saint Albans, VT05.2006
High School Diploma -
Bullock County High School
Union Springs, AL06.1991
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Teamwork & Collaboration
- Organization
- Adaptability
- Personnel Records Management
- Microsoft Office Capability
- Problem Resolution
- Computer Proficiency
- Data Entry
Affiliations
- Alabama Army National Guard
Timeline
Customer Service Representative
FOUNDEVER
12.2023 - 01.2024
Office Administration Assistant
Alabama Army National Guard
07.2020 - 09.2023
Production Team Member
Hyundai Motor Manufacturing Alabama
04.2005 - 07.2022
Platoon/Section Sergeant
Alabama Army National Guard
06.2000 - Current
Production Team Member
Cooper Lighting
04.1995 - 04.2005
No Degree - Criminal Justice
University of Phoenix
CERTIFICATE - MEDICAL CODER & BILLER CERTIFICATION
MEDCERTS
CERTIFICATE - Information Technology
MONTGOMERY REGIONAL WORKFORCE TRAINING CENTER
CERTIFICATE - Legal Assistant/Paralegal
STRATFORD CAREER INSTITUTE
CERTIFICATE - Nursing Assistance
STRATFORD CAREER INSTITUTE
High School Diploma -
Bullock County High School
Similar Profiles
Mary SemolaMary Semola
Unit Supply Sergeant (AGR) at Alabama Army National GuardUnit Supply Sergeant (AGR) at Alabama Army National Guard
Katelyn LongKatelyn Long
Military Police Team Leader at Alabama Army National GuardMilitary Police Team Leader at Alabama Army National Guard
Noah IslerNoah Isler
Infantryman at Alabama Army National GuardInfantryman at Alabama Army National Guard
Andrew WhittingtonAndrew Whittington
CH-47 Maintainer at Alabama Army National GuardCH-47 Maintainer at Alabama Army National Guard
Daniel WayneDaniel Wayne
Platoon/Section Sergeant (E-6) at United States ArmyPlatoon/Section Sergeant (E-6) at United States Army