Yvonne Williamson
Summary
Bilingual individual with a background preparing and maintaining accurate office and patient records. Self-confident Medical Practice Manager delivering extensive onboarding and training to ensure a highly competent staff that caters to patient needs.
Enthusiastic Project Manager proudly offering ten years of expertise in patient relations and personnel management. Experienced in office performance metrics, scheduling appointments and overseeing budgets.
Knowledgeable Medical Practice Manager committed to fostering great relationships with patients and staff members. Energetic professional offering professionalism and strong collaboration skills. Ready for a new position involved in supporting patients and ensuring quality care.
Experienced with credentialing processes and regulatory compliance. Utilizes effective communication and meticulous documentation to manage credentialing for healthcare providers. Knowledge of industry standards and best practices ensures thorough and efficient credentialing operations.
Credentialing professional with solid expertise in managing and verifying credentials for healthcare providers. Strong focus on team collaboration and achieving results. Reliable and adaptable, meeting organizational standards and compliance requirements. Skilled in data management, regulatory compliance, and communication.
Credentialing professional with proven track record in managing credentialing operations and ensuring compliance. Valued for strong collaborative skills and achieving results through efficient processes. Known for adaptability and reliability in dynamic environments, with expertise in documentation and regulatory standards.
Diligent Credentialing Specialist with solid background in credentialing processes and compliance management. Successfully managed credentialing for diverse healthcare providers, ensuring adherence to regulatory standards. Demonstrated expertise in meticulous documentation and effective communication with credentialing entities.
Experienced Credentialing Specialist adept at conducting application reviews and primary source verifications. Excellent relationship-building, problem-solving and communication skills.
Experienced administrative professional with 1+ years in provider credentialing services. Works productively with facilities, provider groups and individual professionals. Knowledgeable about application requirements for government and private insurance plans.10
Achievements include completing more than 30 healthcare provider applications each month with no critical errors. Highly organized and detail-oriented with in-depth knowledge of insurance regulations.
Personable Credentialing Specialist with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
16
16
years of professional experience
Work History
Credentialing Specialist
University Medical Center, UMC
07.2023 - 12.2024
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
Practice Manager
HCA Physician Services
07.2022 - 07.2023
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Supervised team of 69 office personnel.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Developed close working relationships with front office and back office staff.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Assisted with regulatory issues such as compliance.
- Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
- Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
Medical Practice Manager
Advanced Center For Women's Health At Providence
05.2015 - 02.2021
- Implemented methods to reduce overhead and increase productivity, cutting monthly costs by 75%.
- Consulted with clinicians to develop business strategy.
- Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
- Coordinated financial operations, including budgeting, accounting, expenses, and financial reporting.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Created and implemented policies and procedures for effective practice management.
- Addressed any patient or team member concerns immediately.
- Coordinated and organized patient records for maximum efficiency.
- Coordinated financial operations, including budgeting, accounting, expenses and financial reporting.
Front and Back Office Lead Medical Assistant
Dr Robert Asgharian, M.D.
02.2009 - 05.2015
- Set up, cleaned and stocked examination rooms with medical supplies.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Closed and submitted all patient insurance claims by end of each day.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Supervised, trained and coached team of medical assistants.
- Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
- Assisted patients with registration, new patient paperwork and check-out process.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Prepared prescription refill requests on behalf of physician to prevent lags.
- Reviewed treatment sheets for consistency, completeness and accuracy.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Printed and filed examination data records according to HIPAA patient standards.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Used software to process patient payments and update accounts.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Assisted back office patient processes to reduce customer wait time by approximately 50%.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Education
Associate of Science - Health Systems Management
Grand Canyon University
Phoenix, AZMEDICAL ASSISTANT -
Vista College
El Paso, TXHigh School Diploma -
Irvin High School
El Paso, TX06-1991
Skills
- Policy and procedure development
- Office procedures
- New hire training
- Strong communication skills
- Staff guidance
- Workflow management
- Budget oversight
- Insurance billing
- Managing files and records
- Insurance Verification
- Insurance referral facilitation
- Managing medical practices
- Performance metrics
- Payroll administration
- Credentialing oversight
- Provider relations
- Background checks
- Provider enrollment
- HIPAA compliance
- Data management
Education and Training
other
Timeline
Credentialing Specialist
University Medical Center, UMC
07.2023 - 12.2024
Practice Manager
HCA Physician Services
07.2022 - 07.2023
Medical Practice Manager
Advanced Center For Women's Health At Providence
05.2015 - 02.2021
Front and Back Office Lead Medical Assistant
Dr Robert Asgharian, M.D.
02.2009 - 05.2015
MEDICAL ASSISTANT -
Vista College
Associate of Science - Health Systems Management
Grand Canyon University
High School Diploma -
Irvin High School
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