Yvonne Winland
Poolville,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Driven professional with a strong background in bookkeeping and customer service, notably at Anointed Massage Studio. Excelled in managing accounts receivable/payable and resolving customer disputes, enhancing client loyalty. Skilled in QuickBooks and analytical reasoning, ensuring accurate financial reporting and improved cash flow management. Demonstrated superior attention to detail and a proactive approach to problem-solving.
Overview
7
7
years of professional experience
Work History
Bookkeeper
Self-employeed
07.2019 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Customer Service Representative
Anointed Massage Studio
07.2017 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Granite Hills High School
Apple Valley, CASkills
Bookkeeping
Accounts Receivable
Accounting and bookkeeping
Quickbooks
Bank Statement Reconciliation
Accounts Payable
Account Reconciliation
Bank Reconciliation
Data inputting
Financial Reporting
Expense Tracking
Cash Flow Management
Superior attention to detail
Analytical Reasoning
Budget support
Data Entry
Timeline
Bookkeeper
Self-employeed
07.2019 - Current
Customer Service Representative
Anointed Massage Studio
07.2017 - 07.2019
High School Diploma -
Granite Hills High School
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