Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Yvonne Wright

York,PA

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Enthusiastic communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Family First Health
York, PA
04.2023 - Current
  • Communicated with patients with compassion while keeping medical information private.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Protected patients by observing strict HIPAA guidelines.
  • Interviewed patients to complete case histories and intake forms.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Greeted and checked in patients, updating patient information in computer system.
  • Compiled physical and digital documents, charts and reports.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Processed patient payments and scanned identification and insurance cards.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Entered insurance, demographics and health history into patient database.
  • Informed patients of financial responsibilities prior to rendering services.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

Home Health Aide (HHA)

Exceptional Hearts Home Healthcare Agency LLC
Philadelphia, PA
11.2019 - Current
  • Maintain home care records that include any changes in doctor's orders, diet or personal living activities
  • Assist patients in performing physical therapy exercises and with administering medication based on doctor's orders
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Documented care provided and submitted notes to supervisor.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Provided entertainment and companionship through conversation, reading, and board games.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Administered medications as instructed by physician or nurse practitioner.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Recognized emergency situations and implemented appropriate procedures.
  • Documented patient status and reported changes in care needs.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Accompanied clients to doctors' offices or on other trips outside home.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Provided companionship and monitored health condition of clients.
  • Improved patient outlook and daily living through compassionate care.
  • Instructed family members regarding proper home care techniques and infection control procedures.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Planned optimal meals based on established nutritional plans.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Cared for disabled children or children with sick or disabled parents.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Tracked and reported clients' progress based on observations and conversations.
  • Transported individuals to medical appointments and assisted with errands.
  • Work with transportation professionals to make sure that patients who require additional assistance getting in and out of vehicles are able to safely use transportation
  • Deliver weekly reports to the case manager and review any important changes in the patient's condition.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.

Intake Specialist

LifePath Christian Ministries Women's Shelter
York, PA
08.2022 - 03.2023
  • Answered and logged incoming inquiries via phone, fax and email.
  • Collaborated with social workers to support patients.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Coordinated with external agencies to ensure continuity of care for clients.
  • Helped individuals address disabilities and put together career plans.
  • Compiled physical and digital documents, charts and reports.
  • Participated in case conferences to provide input on recommended treatments or interventions.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Established and maintained correspondence systems to manage information requests and distribution.
  • Guided clients through transition to independent living within community.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Performed assessments to determine individual limitations and strengths.
  • Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
  • Adhered to ethical standards outlined by regulatory bodies governing the practice of social work.
  • Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
  • Counseled individuals on a variety of topics such as stress management, anger management, grief counseling.
  • Provided crisis intervention services as needed to clients in distress.
  • Communicated regularly with clinical staff regarding client progress and changes in condition or behavior.

Medical Records Specialist

Carolina Outreach
Fayetteville, NC
10.2015 - 10.2016
  • Compile, process and maintain medical records of hospital and clinical patients in a manner consistent with medical, administrative, ethical, legal and regulatory requirements of the health care system
  • Retrieve medical records for completeness, accuracy, and compliance with regulations
  • Process patient admission or discharge documents
  • Release information to persons or agencies according to regulations
  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recognized by management for providing exceptional customer service.
  • Assisted in the development of new policies and procedures for medical record keeping.
  • Performed data entry into electronic health record systems.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Processed requests for copies of patient medical files within designated timeframes.
  • Compiled and coded patient data using standard classification systems.
  • Kept department clean, organized and professional.
  • Adhered to HIPAA guidelines when handling protected health information.
  • Managed release of information requests and identified requestors as patient, relation or provider.
  • Processed and invoiced records requests from patients, providers and third parties.
  • Maintained accurate documentation of all activities related to medical records.
  • Scanned and validated medical records for upload.
  • Answered inquiries regarding the status of patient records or their availability.
  • Tracked and processed release of information requests.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Scanned incoming documentation.
  • Monitored progress notes entered into the system by physicians or other healthcare providers.
  • Consolidated diverse medical records.
  • Resolved any issues relating to incomplete documentation or coding errors.
  • Pulled patient charts for upcoming appointments.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Organized patient charts, gathering medical histories, lab results and consents.
  • Assisted with chart preparation for upcoming appointments or surgeries.
  • Compiled statistical reports on patient care and services provided by physicians or other health professionals.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Observed confidentiality and safeguarded all patient-related information.
  • Pulled patient records and transferred information to appropriate parties.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Provided respectful assistance to patients, staff members and insurance company representatives.
  • Maintained positive working relationship with fellow staff and management.
  • Purged outdated files.
  • Identified discrepancies between paper and electronic records.
  • Provided training on the use of electronic health record systems to staff members.
  • Safeguarded medical records to maintain patient confidentiality.
  • Retrieved medical charts for healthcare staff for filing in medical records.
  • Maintained electronic medical records for all clients

Medical Biller

Kidz Care Pediatrics
Fayetteville, NC
06.2015 - 09.2015
  • Review and edit transcribed reports or dictated material for spelling, grammar, clarity, consistency, and proper medical terminology
  • Complete insurance and other claim forms
  • Post medical insurance billings
  • Process, maintain, compile, and report patient information for health requirements and standards in a manner consistent with the healthcare industry's numerical coding system
  • Identify mistakes in reports and check doctors to obtain the correct information
  • Decide which information should be included or excluded in reports
  • Verify accuracy of billing and data and revise any errors.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Reconciled codes against services rendered.
  • Executed account updates and noted account information in company data systems.
  • Coordinated communications between patients, billing personnel and insurance carriers.

Teacher's Assistant

Trinity Child Care & Preschool 3727 Rosehill Rd
Fayetteville, NC
09.2010 - 03.2013
  • Organize and lead activities designed to promote physical, mental and social development; such as games, arts and crafts, music, storytelling, and field trips
  • Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
  • Provide a variety of materials and resources for children to explore manipulate and use, both in learning activities and in imaginative play
  • Maintain accurate and complete student records as required by laws, district policies, and administrative regulations
  • Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety
  • Observe and evaluate children's performance, behavior, social development, and physical health
  • Assimilate arriving children to the school by greeting them, helping them remove outerwear and selecting activities of interest to them.

Packer

Smithfield Packing
Tar Heel, NC
08.2009 - 03.2010
  • Examine and inspect containers, materials, and products to ensure that packing specifications are met
  • Measure, weigh, and count products and materials
  • Mark and label containers, and container tags, or products using marking tools
  • Load materials and products into package processing equipment.
  • Labeled boxes, crates, and other containers accurately.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
  • Tracked inventories and input equipment counts into warehouse databases.
  • Assisted in line changeovers and returned raw material to stock.
  • Packed products in accordance with specified instructions.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Adhered to product safety and hygiene guidelines for health and regulatory compliance.
  • Ensured that all safety regulations were followed at all times during loading and unloading operations.
  • Wrapped items securely using appropriate packing materials.
  • Reported safety or workflow concerns to leadership for further investigation.

First - Line Supervisor

Bob Evan's Restaurant
Dover, DE
06.2006 - 03.2009
  • Train workers in food preparation, service, sanitation, and safety procedures
  • Compile and balance cash receipts at the end of the day or shift
  • Perform various financial activities such as cash handling, deposit preparation, deposits, and payroll
  • Supervise and participate in kitchen and dining area cleaning activities
  • Resolve customer complaints regarding food service
  • Forecast staff, equipment, and supply requirements based on a master menu
  • Inspect supplies, equipment, and work areas to ensure efficient service
  • Develop equipment maintenance schedules and arrange for repairs
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements
  • Develop department objectives, budgets, policies, procedures, and strategies
  • Perform personnel actions such as interviews, providing employee orientation and training.

Frame Assembler

Frames Plus
Albany, NY
07.2004 - 06.2006
  • Maintained clean and organized workplace to optimize performance, efficiency and safety.
  • Record accurate information about completed assemblies into computer systems.
  • Took accurate measurements to calculate size and amount of materials needed for project completion.
  • Assist coworkers in completing complex assemblies when requested by supervisor.
  • Roughed in door and window frames or subflooring in structures undergoing construction or repair.
  • Removed damaged or defective parts or sections of structures and repaired or replaced using hand tools.
  • Utilized various tools, equipment, materials and forming systems to complete construction tasks.
  • Selected tools, equipment and materials from storage to transport to work site.
  • Ensure that all safety protocols are followed while operating machinery.
  • Reviewed and interpreted project specifications, determining tools and equipment needed.
  • Utilize mathematical skills such as basic arithmetic calculations when measuring lengths of components for assembly.
  • Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
  • Align components with jigs and fixtures in order to ensure proper fitment during assembly process.
  • Communicate effectively with supervisors or team members regarding progress on assigned tasks or any issues that arise during the assembly process.
  • Positioned and held timbers, lumber or paneling in place for fastening or cutting.
  • Cleaned job sites by clearing away carpentry debris and waste.
  • Repair or replace defective frame components when necessary.
  • Recommend improvements in processes or designs which will increase efficiency or reduce cost of production.
  • Fitted, cut and installed wood trim.
  • Fashioned frameworks or props using hand tools and wood screws, nails or glue.
  • Securely fasten components together using screws, bolts, rivets or welding equipment.
  • Assemble frames from raw materials according to specified measurements and instructions.
  • Follow established procedures for assembling frames correctly and efficiently in order to meet production deadlines.
  • Inspect assembled frames for accuracy of dimensions, alignment of parts, and functionality of moving parts.

Customer Service Cashier

Price Chopper
Troy, NY
04.2003 - 06.2004
  • Greeted customers and provided friendly customer service.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Answered phone calls to assist customers with questions and orders.
  • Balanced cash drawers at the end of each shift.
  • Maintained work area and kept cash drawer organized.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Answered customers' questions and provided information on store procedures or policies.
  • Greeted customers promptly and responded to questions.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Counted and balanced cashier drawers.
  • Complied with all health and safety regulations while performing job duties.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Resolved customer complaints in a professional manner.

Customer Service Lead

Acme Markets, Inc
Wayne, PA
06.1999 - 04.2001
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided expertise on product knowledge, services, policies and procedures to customers.
  • Directed customer service staff activities, including training, coaching and performance management.
  • Developed and implemented customer service policies and procedures to improve quality of customer experience.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
  • Managed key account service, providing exceptional support to foster loyalty and retention.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Consulted with customers to resolve service and billing issues.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Maintained accurate records of customer interactions and transactions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

One Hour Photo Specialist

Acme Markets, Inc
Wayne, PA
06.1999 - 04.2001
  • Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences.
  • Displayed excellent verbal communication skills when dealing with customers.
  • Measured and mixed chemicals to prepare solutions for processing, adhering to formulas.
  • Operated scanners or related computer equipment to digitize negatives, photographic prints or other images.
  • Used color analyzers to examine quality of film fades or dissolves for potential color corrections.
  • Loaded digital images onto computers directly from cameras or from flash memory cards or USB devices.
  • Provided customer service by answering questions about products and services.
  • Ensured accurate cash handling procedures were followed at all times.
  • Adhered to company policies and procedures regarding customer service standards.
  • Maintained inventory of photographic supplies, including film and chemicals.
  • Regularly updated knowledge of current photography trends and techniques.
  • Created prints according to customer specifications and laboratory protocols.
  • Reprinted originals for enlargement or in sections to be pieced together.
  • Organized and maintained a neat work area to ensure efficient workflow.
  • Filled tanks of processing machines with developer, dyes and stop-bath solutions.
  • Maintained records of all transactions that occurred during the shift.
  • Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
  • Cataloged, named, cropped and managed color for high volume of image assets under tight deadlines.
  • Set or adjusted machine controls according to specifications, type of operation or material requirements.
  • Demonstrated strong organizational skills while managing multiple tasks simultaneously.
  • Inspected photos for quality assurance before packaging them for customers.
  • Created custom enlargements from customers' negatives or digital files.
  • Trained and guided employees on how to correctly process payments, print photos and merchandise products.
  • Completed daily checklists to maximize productivity of photo department operations.
  • Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.

Education

Certified Medical Billing Coding - Medical Coding & Billing

Fayetteville Technical Community College
Fayetteville, NC
06-2015

Some College (No Degree) - Early Childhood Education

Fayetteville Technical Community College
Fayetteville, NC

Skills

  • Customer Service
  • Data Entry
  • Document Management
  • Medical Records
  • EMR
  • Scheduling
  • Clerical
  • Billing
  • Microsoft Excel
  • Receptionist
  • Outlook
  • Time Management
  • Medical Coding
  • Medical Billing
  • CPT Coding
  • Home Care
  • Childcare
  • Medical Terminology
  • Insurance Verification
  • ICD-10
  • Computer literacy
  • ICD-9
  • Communication skills
  • Computer skills
  • EMR systems
  • Training & development
  • Document management
  • Typing
  • Clerical experience
  • Customer service
  • Front desk
  • Medical terminology
  • Cash handling
  • Medical records
  • Pediatrics
  • Teaching
  • Medical coding
  • Patient Care
  • Medical Office Experience
  • Medical Receptionist
  • Cash register
  • Accounts receivable
  • Human resources
  • Accounts payable
  • Supervising experience
  • Interviewing
  • Payroll
  • Analysis skills
  • Leadership
  • Conflict management
  • Detailed - oriented
  • Strong interpersonal skills
  • Organized
  • Active listening and speaking
  • Attention for detail
  • Articulate and friendly with a professional demeanor
  • Data entry
  • Administrative support
  • Medical Charting
  • Payment Collection
  • Billing Support
  • HIPAA Compliance
  • Mail Management
  • Referral Verification
  • Records Management
  • Telephone Etiquette
  • Electronic Medical Records
  • Patient Scheduling
  • Inventory Oversight
  • Documentation
  • Medical Records Management
  • Understanding of Medical Laws
  • Front Desk Operations
  • HIPAA Guidelines
  • Patient Callbacks
  • Co-Payment Collection
  • Insurance Claims
  • Office Administration
  • Patient Registration
  • Appointment Management
  • Appointment Setting

Certification

  • Driver's License
  • Medical Coding Certification
  • College credits obtained
  • Non-CDL Class C

References

References available upon request.

Timeline

Medical Receptionist

Family First Health
04.2023 - Current

Intake Specialist

LifePath Christian Ministries Women's Shelter
08.2022 - 03.2023

Home Health Aide (HHA)

Exceptional Hearts Home Healthcare Agency LLC
11.2019 - Current

Medical Records Specialist

Carolina Outreach
10.2015 - 10.2016

Medical Biller

Kidz Care Pediatrics
06.2015 - 09.2015

Teacher's Assistant

Trinity Child Care & Preschool 3727 Rosehill Rd
09.2010 - 03.2013

Packer

Smithfield Packing
08.2009 - 03.2010

First - Line Supervisor

Bob Evan's Restaurant
06.2006 - 03.2009

Frame Assembler

Frames Plus
07.2004 - 06.2006

Customer Service Cashier

Price Chopper
04.2003 - 06.2004

Customer Service Lead

Acme Markets, Inc
06.1999 - 04.2001

One Hour Photo Specialist

Acme Markets, Inc
06.1999 - 04.2001

Certified Medical Billing Coding - Medical Coding & Billing

Fayetteville Technical Community College

Some College (No Degree) - Early Childhood Education

Fayetteville Technical Community College

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Yvonne Wright