Yvonne Zhao
Daly City,California
Summary
Dynamic and team-oriented IT Project Manager with 8+ years of experience in project leadership. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT Project Manager
Workday
06.2022 - Current
- Manage the infrastructure project workstreams, in partnership with the Network, System Engineering Team and internal stakeholders to determine project deliverables and business requirements.
- Responsible for execution and day-to-day management of program/project lifecycle planning; monitor progress to ensure milestones are met and analysis of potential threats (risks/issues) for project delivery.
- Identify and manage multi-functional dependencies and touch points while proactively identifying; managing and resolving issues and risks, while recognizing and taking action on opportunities for improvement.
- Manage and facilitate multi-phase deployment, hyper-care support and office hours for a smooth rollout.
- Analyze, evaluate, overcome program risks, and produce program status reports for managers and stakeholders.
- Develop and maintain project level status and reporting; ensuring full transparency to program sponsors and executive leadership team and management.
- Worked cross functionally with agile teams and stakeholders to collaborate on business challenges and deliver solutions.
- Led daily scrum meetings with project team and stakeholders, and increased scrum team velocity by removing blockers, facilitating scrum events, and improving transparency into key metrics.
- Communicated project updates to stakeholders at all levels.
IT Project Manager
Pacific Gas & Electric
09.2019 - 06.2022
- Manage project budget of $5M+, lead all aspects of project, including capacity planning, resource
allocation, project documentation, client engagement and changes management. - Communicated project status and roadblocks to stakeholders including executive management and
made proactive recommendations to remove roadblocks leading to the on time and on budget delivery of the project. - Analyzed the scope of the project based on requirements and design, set deadline for incremental
goals, allocated budget and work across software, testing and Operation teams to ensure teams were properly resourced. - Working closely with PMO to ensure all works are compliance before project deployment.
- Address and resolve project risks/issues, and obstacles while securing resources to efficiently complete deliverables.
- Conducted formal review with business sponsor at project completion to confirm acceptance and satisfaction.
- Organized internal audits and led efforts to determine and remedy deficiencies.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
IT Project Management Analyst
Pacific Gas & Electric
09.2010 - 09.2019
- Assisted in developing processes and procedures for projects & programs within the PMO office,
utilizing established PG&E standards - Reviewed project invoices, identifies disparities and resolves basic issue.
- Monitored project milestones and critical dates to identify potential jeopardy of project schedule and maintains the risk register.
- Provided the team with constructive feedback as it pertains to project performance
- Developed and maintained a productive working relationship with project sponsors, vendors and key clients.
- Managed contractor administrative process and ensure that project contract staffing needs are med.
- Ensure efficient management of material purchases from submission to Sourcing through creation of the Goods Receipt.
- Tracked and control active contracts and manage contract change events.
Accounting Analyst
Pacific Gas & Electric
12.2008 - 09.2010
- Processing bi-weekly, monthly and off-cycle payroll
- Analyzing and resolving complex payroll issues.
- Documenting payroll processes and workflows.
- Assisting Overpayments, Payroll Helpline, and Accounting teams within Payroll Dept as needed.
- Performing gap analyses and recommending solutions to close them.
- Developing data collection and filing methods and reporting on departmental metrics.
- Provide customer services internally by email & phone.
- Provide technical support for the SAP Payroll systems. Act as the User Rep in developing, testing, and troubleshooting technical issues within SAP Payroll system.
- Prepare various monthly and weekly performance reports to management group including scorecards.
- Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
HRIS Analyst
Heller Ehrman Law Firm
03.2005 - 10.2008
- Served as domain expert for human capital analytics and related activities.
- Applied data analysis to tasks, identifying business challenges and designing potential operational enhancements.
- Offered input for complex documents to support client-ready final versions.
- Re-engineered processes with Oracle for HR and HCM integration.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Served as resource steward for HR leadership, overseeing factors such as budgets and billing.
- Collaborated with upper management to drive strategy and implement new processes.
- Designed quality assurance parameters for human resource data sets, reports and metrics.
- Created standardized benchmarks and surveys to monitor overall human resource continuity and health.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Supported human resources department in areas such as people metrics, reporting, finance and analytics.
- Oversea document development across project workstreams to create internal control statements per compliance and regulatory standards.
Education
Bachelor of Science - Business Administration
University of Phoenix
San Francisco, CASkills
- Conflict Management
- Payroll/HR
- Financial
- Project Management (Application & Infrastructure)
- Communication
- Contract Management
- Waterfall/Agile/Scrum
- Scrum Methodology
- Root Cause Analysis
- Purchasing and Procurement
- Budgeting and Forecasting
Certification
- PMP - Project Management Professional 2022
- Certified ScrumMaster License - 2021
Timeline
IT Project Manager
Workday
06.2022 - Current
IT Project Manager
Pacific Gas & Electric
09.2019 - 06.2022
IT Project Management Analyst
Pacific Gas & Electric
09.2010 - 09.2019
Accounting Analyst
Pacific Gas & Electric
12.2008 - 09.2010
HRIS Analyst
Heller Ehrman Law Firm
03.2005 - 10.2008
- PMP - Project Management Professional 2022
- Certified ScrumMaster License - 2021
Bachelor of Science - Business Administration
University of Phoenix
Similar Profiles
Ryan T. JohnstonRyan T. Johnston
Corporate Sales Development at WorkdayCorporate Sales Development at Workday
Anup KumarAnup Kumar
Salesforce Architect at WorkdaySalesforce Architect at Workday
Matt FeldmanMatt Feldman
Director, Sales Enablement - Global Programs at WorkdayDirector, Sales Enablement - Global Programs at Workday