Summary
Overview
Work History
Education
Skills
Additional Information
Hobbies
Timeline
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YVONNE A FACEY-FRANCIS

Queens,NY

Summary

Organized and dedicated professional Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

33
33
years of professional experience

Work History

Administrative Assistant

JPMorgan Chase
07.2018 - Current
  • Health & Wellness Center
  • Efficiently process and manage invoices for medical health and wellness center, ensuring accuracy and timeliness in payment processing
  • Collaborate with vendors and accounts payable department to resolve billing inquiries and discrepancies promptly, maintaining positive business relationships and minimizing delays in invoice processing
  • Handle all administrative tasks in busy medical health and wellness center, including managing appointment, patient registration, insurance verification and maintaining accurate records
  • Liaison between healthcare providers/staff and patients, ensuring effective communication and fostering positive relationships
  • Streamlined office processes and procedures, implementing efficient scheduling systems and creating standardized templates
  • Achieved 100% patient satisfaction rating based on employee feedback to management , demonstrating exceptional customer service skills and attention to details
  • Actively participates in team meetings and provides valuable suggestions to improve patient experience and streamline administrative processes
  • Adaptable and flexible, with willingness to take on new tasks and challenges
  • Maintain confidentiality of employee records, treatment and observed HIPAA guidelines

Executive Assistant

Bank of America
09.2014 - 09.2017
  • Client Underwriting and Protection & Secured Consumer Lending
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Answered high volume of phone calls and email inquiries.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Updated and maintained confidential databases and records.
  • Filed paperwork and organized computer-based information.
  • Provided comprehensive support to Senior Executives in their oversight of large workforce consisting of 5000+ employees
  • Coordinated and managed executives calendar, scheduling appointments, meetings, and travel arrangements (domestic and international) ensuring efficiency and accuracy
  • Proactively organized and prioritized incoming emails, correspondence, and documents ensuring timely response and appropriate action
  • Oversaw and maintained executives budget, including tracking expense, reconciling accounts and preparing invoice reports
  • Acted as primary point of contact between executive and internal/external stakeholders, fostering positive relationship and managing expectations
  • Maintained high level of professionalism and ensured customer satisfaction by effectively managing and resolving customer complaints while working collaboratively with all levels of management and promptly escalating issues when needed
  • Successfully completed high volume of expense reports and invoices within tight deadlines, ensuring accuracy and compliance with company policies and procedures

Executive Assistant

Barclays Investment Bank
09.2008 - 08.2014
  • Risk Management
  • Offered unwavering executive-level administrative support to Co-Head of Credit Management/Settlement Risk, Hedge Funds overseeing team consisting of 3 Managing Directors and 6 Directors
  • Responsibilities encompassed proficiently managing scheduling, calendar organization, expense report handling and travel arrangements (itineraries, flight, hotel, ground transportation)
  • Provided administrative support to multiple executives, demonstrating ability to prioritize and adapt to changing demands
  • Facilitated effective communication and collaboration within cross-functional teams, ensuring seamless workflow and project execution
  • Implemented and maintained confidential filing system, ensuring sensitive information was secure and easily retrievable
  • Coordinated team events, CMCAS and RMA seminars/luncheons, other projects when needed

Executive Assistant

Citigroup Inc
09.1990 - 09.2008
  • Handled confidential and sensitive information with discretion and tact.
  • Coordinated branch hiring, terminating, benefits, payroll/compensation, evaluations and conflict resolution
  • Organized and coordinated daily conferences and monthly meetings.
  • Supported 3-5 senior Managing Directors in Capital Markets Credit Department: calendar management, coordinating department/ team meetings and Industry Reviews.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls, emails and responded accordingly to support executive correspondence.
  • Developed constructive and cooperative working relationships with all levels of management, clients, co-workers thus accomplishing exclusive network of support .

Education

M.D. - Human Services

College of Human Services
New York, NY
05.1994

Bachelor’s Degree - Organizational Communications

Cedarville University
Cedarville
05.1987

Skills

  • Information Confidentiality
  • Filing
  • Invoice Processing
  • Administrative Support
  • Customer Service-Oriented
  • Calendar Management
  • Appointment Scheduling
  • Travel Coordination

Additional Information

Licensed Security Guard - A.L.M. Security Training Academy, New York, NY October 2017

Certificate - Personnel Managerial Effectiveness - York College Adult Continuing Education


Volunteer

* St Joseph's Food Pantry on Saturdays preparing, serving and socializing with the guest -New York, NY

* BAMSS Inc Theatreworks, Community Youth & Adult Program serving in various capacities - Brooklyn, NY

* Secretary for the GRADS Foundation Non-Profit Organization (Granting Rewards to Deserving Students) - Queens, NY

* Served on Advisory Council for Board of Trustees of a private institution - Cedarville, OH

Hobbies

Volleyball Co-Captian for 7 years and won 7 Championship Games

Timeline

Administrative Assistant

JPMorgan Chase
07.2018 - Current

Executive Assistant

Bank of America
09.2014 - 09.2017

Executive Assistant

Barclays Investment Bank
09.2008 - 08.2014

Executive Assistant

Citigroup Inc
09.1990 - 09.2008

M.D. - Human Services

College of Human Services

Bachelor’s Degree - Organizational Communications

Cedarville University

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YVONNE A FACEY-FRANCIS