Yvonne Carey
Matthews,NC
Summary
Dynamic professional with extensive experience in educational administration and student support. As an Apprenticeship Coordinator, I excel in managing programs, building industry partnerships, and ensuring student success. My background includes roles in reception, administration, and substitute teaching, equipping me with a diverse skill set. Adept at organizing logistics, delivering exceptional customer service, and adapting to various environments, I am dedicated to enhancing educational opportunities and fostering a collaborative school environment.
Overview
15
15
years of professional experience
Work History
Apprenticeship Coordinator
Apprentice Academy
12.2023 - 08.2024
- Program Management: Coordinated apprenticeship programs, including developing schedules, liaising with industry partners, and tracking student progress to ensure successful program outcomes.
- Student Support: Provided guidance and support to students in the apprenticeship program, addressing their concerns and helping them navigate their career development paths.
- Receptionist Duties: Managed front desk operations, including greeting visitors, answering phones, and handling inquiries with professionalism and efficiency.
- Administrative Duties: Performed various administrative tasks such as scheduling meetings, maintaining records, and managing correspondence to support the smooth functioning of the office.
- Social Media Management: Updated and maintained the school's social media pages, creating and posting content to keep the community informed about school events and announcements.
- Event Coordination: Attended and represented the school at events, engaging with participants and stakeholders to promote the school's programs and initiatives.
Child Support Enforcement Specialist
Veritas-HHS
04.2023 - 12.2023
- Interviewing and Collection: Conducted interviews, collected DNA samples, negotiated consents, and referred clients to community services as needed to support case resolution.
- Document Preparation: Prepared legal documents and correspondence related to cases, ensuring accuracy and adherence to legal standards.
- System Management: Utilized state system prompts to maintain current case information and support automated case actions, ensuring timely and accurate updates.
- Annual Reviews: Performed annual reviews on assigned cases to assess progress, update case status, and make necessary adjustments.
- Customer Resolution: Received, evaluated, and resolved customer problems and complaints, demonstrating a commitment to providing high-quality service.
- System Updates: Updated the state system with new information and detailed records of customer contact to ensure comprehensive case documentation.
Business Development Associate
B2B Contact
10.2020 - 03.2023
- Campaign Management: Managed both small and large-scale campaigns, effectively handling short-term and long-term initiatives to achieve organizational goals.
- Outbound Calling: Utilized Predictive Dialing technology to place 100-130 outbound calls per day, successfully setting up and coordinating appointments and conference calls for high-profile clients including Cisco and Microsoft.
- Sales Enhancement: Contributed to increased sales revenue by identifying and targeting senior IT leaders, leveraging strategic outreach to drive business growth.
- CRM Tracking: Tracked call activity and managed client interactions using Customer Relationship Management (CRM) systems, ensuring accurate and up-to-date records.
Property Manager/Property Tax Consultant
Ulster Condo Trust
04.2009 - 05.2020
- Record Keeping: Collected and maintained accurate records of taxes, fees, payments, and payment due dates to ensure timely and organized financial management.
- Account Management: Managed delinquent utility accounts, implementing strategies to address and resolve overdue payments effectively.
- Legal Collaboration: Worked closely with a property tax attorney, leveraging their expertise to handle complex tax matters and legal issues.
- Facility Maintenance: Oversaw the maintenance and management of operational facilities, coordinating regular maintenance, major repairs, and capital improvement projects to maintain property attractiveness for potential tenants.
- Disciplinary and Performance Actions: Administered legal disciplinary actions, performance appraisals, and terminations for homeowners and renters, ensuring compliance with legal and company policies.
Education
High School Diploma -
Bridgewater-Raynham Regional
Bridgewater, MASkills
- Account management
- Classroom management
- Interpersonal communication
- Dependable and Responsible
- Clerical support
- Complaint resolution
- Receptionist skills
- Team collaboration
- Collection activity
- Problem solving
- Event representation
Timeline
Apprenticeship Coordinator
Apprentice Academy
12.2023 - 08.2024
Child Support Enforcement Specialist
Veritas-HHS
04.2023 - 12.2023
Business Development Associate
B2B Contact
10.2020 - 03.2023
Property Manager/Property Tax Consultant
Ulster Condo Trust
04.2009 - 05.2020
High School Diploma -
Bridgewater-Raynham Regional
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