Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Yvonne Flores

Haltom City,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Operations Support Specialist

Pike Engineering
Bedford, TX
12.2023 - Current
  • Created user-friendly documentation for effective navigation of invoicing procedures.
  • Processed invoices and payments in accordance with company policies and procedures.
  • Responsible for entering customer payments into the accounting software system.
  • Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
  • Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
  • Provided input to policies and systems, optimizing premium billing function.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Processed invoices and payments in a timely manner.

Permit Clerk

Dave and Buster's Corporate Headquarters
Coppell, TX
10.2023 - 12.2023
  • Ensured compliance with all necessary licensing and permitting requirements for 70 stores under my responsibility
  • Managed the process of completing, receiving, and reviewing license and permit applications as well as renewal applications
  • Maintained compliance with relevant policies, administrative regulations, and statutes
  • Ensured timely submission of materials to state agencies for prompt and efficient license acquisition
  • Successfully managed the distribution of permits and licenses to every store
  • Coordinated the processing of check requests to renew all permits and licenses.
  • Engaged with regional licensing authorities to gather relevant information for State and Local licenses.
  • Drafted correspondence and documents such as notices, letters, memos, contracts. pertaining to permits.

Customer Support Specialist

Animal Supply Company
Grand Prairie, TX
03.2022 - 08.2023
  • Managed inside sales, order management, and quality assurance.
  • Documented and maintained records for all freezer sales.
  • Implemented a streamlined approach to ordering Freezer Units.
  • Facilitated effective vendor-customer relations through proactive management.
  • Oversaw daily customer account maintenance through the use of ERP system.
  • Managed creation of invoices for freezer sales.
  • Managed creation and processing of purchase orders
  • Ensured accurate and timely completion of daily financial reporting tasks.
  • Ensured accurate reconciliation of monthly cash flow.
  • Processed customer call-in, fax, and web orders.
  • Planned and scheduled appointments, coordinating both internal and external meetings.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.

Administrative Executive Assistant

Citi Group Mortgage Servicing and Technology
Irving, TX
09.2019 - 03.2022
  • Planned and scheduled appointments within the team and externally.
  • Efficiently managed and responded to executive queries in a timely manner.
  • Maintained accountability by following up on assigned tasks.
  • Handled incoming calls professionally and accurately, directing them to the appropriate contacts or recording detailed messages.
  • Efficiently reserved and organized conference rooms along with conference phone lines.
  • Prepared agendas and documented meeting minutes.
  • Designed presentations using PowerPoint.
  • Assisted in spreadsheet creation using Excel, including V-Lookups and Pivot Tables.
  • Handled all travel logistics for both domestic and international trips
  • Coordinated travel arrangements efficiently using an online reservation system.
  • Managed the timely submission of accurate expense reports.
  • Generated weekly and monthly operation reports.

Executive Assistant

Nabors Drilling USA
Saginaw, TX
08.2011 - 08.2019
  • Demonstrated ability to effectively prioritize workload and multitask in order to meet deadlines.
  • Addressed invoice disputes and customer issues with a proactive and detail-oriented approach.
  • Maintained accurate records of bi-weekly time sheets for a team exceeding 100 employees.
  • Effectively managed payroll processing utilizing ADP, D365, and Oracle
  • Conducted training sessions for newly hired administrative assistants at multiple sites.
  • Provided training to assigned personnel on procedures, company policies, and daily duties.
  • Processed over 150 invoices on a weekly basis for accounts receivable.
  • Managed the accounts payable process for a diverse client base of over 50 customers.
  • Assisted operation managers with project delivery
  • Developed and reconciled month end revenue reports.
  • Contributed to diverse aspects of the purchasing process.
  • Performed new employee onboarding.
  • Organized and assisted with paperwork for new hires
  • Managed confidential data
  • Assisted other teams in different branches as required
  • Managed and facilitated the reconciliation of expense reimbursements
  • Efficiently handled calendar management and appointment scheduling for the Northern Division manager
  • Utilized strong organizational skills to streamline the process of arranging travel including both airfare and hotel accommodations.

Education

Diploma -

Carter Riverside Hight School

64 Credits -

Tarrant County Community College

BBA - 2025 Expected to Graduate -

Texas Wesleyan University

Skills

  • Organizational skills
  • Time Management
  • Problem-Solving
  • Self Motivation
  • Oracle
  • Timesheet Auditing
  • Leadership
  • UltiPro
  • Customer Service
  • Workday
  • Personal Assistant Experience
  • Design Presentations
  • Data Entry
  • Detailed Orientated
  • Accounts Payable
  • Microsoft SharePoint
  • Reception
  • AR/AP
  • Issue Research
  • PeopleSoft
  • Payroll
  • 10-Key
  • SAP ERP
  • Office Management
  • Expense Reports
  • Bilingual (English and Spanish)
  • Expense Reporting
  • Reporting and documentation
  • Scheduling Management
  • Multitasking
  • Adaptability and Flexibility

References

  • Blair Watkins, Head Operations Nabors Drilling, 713-302-9023
  • Ted Hernandez, Citi Group Head Global Operations, Ted.Hernandez@citi.com
  • Robert Lavender, Dispatcher, 817-964-0539

Timeline

Operations Support Specialist

Pike Engineering
12.2023 - Current

Permit Clerk

Dave and Buster's Corporate Headquarters
10.2023 - 12.2023

Customer Support Specialist

Animal Supply Company
03.2022 - 08.2023

Administrative Executive Assistant

Citi Group Mortgage Servicing and Technology
09.2019 - 03.2022

Executive Assistant

Nabors Drilling USA
08.2011 - 08.2019

Diploma -

Carter Riverside Hight School

64 Credits -

Tarrant County Community College

BBA - 2025 Expected to Graduate -

Texas Wesleyan University

Similar Profiles

CREATE PROFILE
Yvonne Flores