Yvonne Gerstner
Farmington,United States
Summary
Dynamic leader and strategic thinker with a proven track record at Fingerlakes Concierge LLC, specializing in administrative management and client relations. Demonstrated excellence in process improvements and quality assurance, utilizing advanced Microsoft Office skills to drive operational efficiency. Cultivated strong client relationships while ensuring superior service delivery and effective resource allocation. Aiming to leverage expertise to further enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Fingerlakes Concierge LLC
Canandaigua , NY
06.2016 - Current
- Developed procedures related to budget creation, maintenance, forecasting, tracking, reporting of expenses.
- Assist customers with booking reservations for restaurants, hotels, and other venues.
- Schedule space or equipment for special programs, meetings and conferences.
- Assit businesses with administrative, bookeeping, and research.
- Develop relationships with local vendors and service providers to enhance guest experiences.
- Organize personal documents such as bills, tax paperwork for clients.
- Develop efficient systems for tracking client requests and managing communications with vendors.
- Deliver exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
- Approach customers and engage in conversation through the use of effective interpersonal and people skills.
- Maintain confidentiality of all client information.
Office Coordinator
Nutrien Ag Solutions
Dansville, NY
06.2023 - 11.2025
- Balanced and updated computer accounting records, including receipt documentation and expense tracking
- Provided administrative support for all departments in the organization as necessary.
- Prepared invoices, reports, memos, letters, financial statements, and other documents.
- Managed, scheduled and coordinated office functions and activities for employees.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Managed office inventory and placed new supply orders.
- Managed daily mail distribution
- Created and maintained filing systems, both paper and electronic.
Education
Bachelor of Science - Elementary Education
Saint John Fisher College
Rochester, NYAssociate of Science - Liberal Arts
Finger Lakes Community College
Canandaigua, NYSkills
- Administrative Management
- Sales, budget Tracking and Goal Setting
- Proficiency in Microsoft office
- Focus and Follow-Through
- Resource Allocation
- Assignment Delegation
- Process Improvements
- Problem Anticipation and Resolution
- Decision Making
- Quality Assurance
- Exceptional client relations
Education and Training
other,other
Timeline
Office Coordinator
Nutrien Ag Solutions
06.2023 - 11.2025
Owner/Operator
Fingerlakes Concierge LLC
06.2016 - Current
Bachelor of Science - Elementary Education
Saint John Fisher College
Associate of Science - Liberal Arts
Finger Lakes Community College
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