YVONNE DORTCH
Learning & Professional Development
Bedford Heights,OH
Overview
1
1
Language
4
4
years of post-secondary education
20
20
years of professional experience
Work History
Sr. Training Officer
Cuyahoga County Job & Family Services
Cleveland, OH
01.2019 - Current
- Develop educational training curriculum and marketing materials (e.g. presentations and desk aids) for CJFS to determine community resident’s benefit eligibility
- Facilitate trainings on agency policy and procedures using of the Ohio Administrative Code (OAC), Ohio Revised Code (ORC)
- Ability to research, analyze and evaluate operations, systems, policies and/or procedures to identify areas for agency improvement to ensure compliance and application timeliness of federally funded benefits
- Ensure knowledge transfer and team building, coordinate creation of action plan, follow implementation of the action plan
- Actively participate in training events to improve CJFS Professional Development Training System
Eligibility Specialist
Cuyahoga County Job & Family Services
Cleveland, OH
09.2013 - 01.2019
- Determine initial and ongoing eligibility for various forms public benefits (Medical, Cash, Food Assistance)
- Experience in bookkeeping/ budgeting for client income requirements
- Provide excellent customer service through case banking call center using interviewing skills
Provider Enrollment Specialist
MedData
Brecksville, OH
02.2012 - 05.2012
- Handle applications, collect information for Medical Practitioners
- Determine Practitioners eligibility across multiple hospital facilities in varying regions using credentialing process
Human Resources LMS Administrator
Goodrich Corporation
Independence, OH
09.2010 - 12.2011
- Create learning materials for onboarding skills training, and safety compliance, leadership development and mentoring
- Enroll and Track professional development of e-learners
- Implement and Integrate new educational talent
- Provide personal feedback for e-learners
Public Inquiries Assist
Cleveland State University
Cleveland, OH
08.2008 - 06.2010
- Process International (Grad & Undergrad) student's applications and degree granting college materials
- Evaluate International transcripts for course equivalency
- Monitor and Maintain multiple lines of communication (i.e email, in person) with international students and their liaisons
- Administrative duties as assigned
Cash Applications Specialist
University Hospitals Medical Group
Mayfield Heights, OH
06.2007 - 04.2008
- Research and prepare journal entries daily.
- Analyze cash transactions in receivables operating systems.
- Provide processing support to office team and surrounding departments.
Provider Enrollment Clerk
University Hospitals Medical Group
Mayfield Heights, OH
01.2007 - 06.2007
- Compile, verify and file medical information to set up provider for billing purposes.
- Prepare folders and maintain records of newly admitted physicians into practice.
- Review medical applications before submitting for enrollment with insurance companies.
- Responsible for verifying license, education, certification, background checks, malpractice suits and training for incumbents.
- Work indirectly with National Practitioner Data Bank, ECFMG, American Medical Association, American Background, National Student Clearinghouse, Magellan, Medicare.
Customer Relations Specialist
Regency Windows & Siding Corporation
Twinsburg, OH
09.2006 - 10.2007
- Assisted home improvement company in organizing and setting appointments for sales representatives.
- Coordinated administrative duties such as correspondence, data entry, meeting coordination, organized and maintained filing system.
- Troubleshot customer inquiries for sales team.
- Problem-solved repair service inquiries outlined under warranty coverage.
- Handled multi-line phone systems and heavy e-mail communication with clients and staff.
Assoc. Provost's Staff Office Admin. Assistant
The University Of Akron
Akron , OH
2001 - 2004
- Served as liaison between students and executive management.
- Organized academic readmission workshops for probation/dismissed students.
- Assisted in training work-study student assistants in office operations.
- Prepared documents including routine internal and external correspondence and communication, memorandums, reports, timelines, charts, tables, meeting agendas minutes and presentations.
- Operated multi-line phone systems and heavy e-mail communication with faculty, staff and students.
Assoc. Provost's Student Office Admin. Assistant
The University Of Akron
Akron , OH
2005 - 2006
- Administered assistance to students with questions concerning student accounts.
- Processed various student paperwork.
- Registered students for Post-Secondary Education Program and Learning Communities.
Member Service Representative
Cole Managed Vision
Twinsburg, OH
01.2005 - 07.2005
- Aided members regarding vision benefits.
- Processed confidential information under HIPPA regulations.
- Researched and processed vision claim adjustments while handling several responsibilities simultaneously.
- Registered new members to existing vision benefit plans.
Credit Authorizations/Customer Service Representative
Sterling Jewelers, Inc
Akron, OH
07.2003 - 12.2004
- Reviewed credit card applications for jeweler retail stores.
- Verified credit history information, authorizing credit limits of up to $5,700.
- Managed customer accounts daily based on cycle date.
- Determined bill payment methods.
Customer Service Representative
Cole Managed Vision
Solon, OH
11.1999 - 02.2001
- Entered contact lens order information for retail drugstores and mail order customers.
- Processed credit card information and filed account paperwork.
- Processed confidential information under HIPPA regulations.
- Issued call tags and tracked lost packages.
Client Service Specialist
H&R Block Premium
Beachwood, OH
04.1999 - 04.2002
- General clerical duties such as filing, typing, copying and answering switchboard phones.
- Handled confidential and time-sensitive documents.
- Maintained the highest level of customer care while demonstrating a friendly and cooperative attitude.
- Managed cash deposits of $500 - $2,000.
Education
M.S - Organizational and Management-Human Resource Management
Capella University
09.2006 - 12.2008
B.S - International Business with French
The University of Akron
Graduate Certificate - Human Resource Management
Huron University
No Degree - International Business Management
Huron University USA
London, England 05.2004 - 07.2004
No Degree - Accounting Association
The University of Akron
Akron, OH 01.2002 - 01.2003
No Degree - Accounting Association
The University of Akron
Akron, OH 01.2001 - 01.2002
PROJECTS - undefined
University Park Alliance
Skills
Workflow planning
Presentation design
Negitiotion
Organization Skills
Social media knowledge
Administrative Skills
Conflict Resolution
Active Listening
Communication
Adaptability
Critical Thinking
Teamwork/Collaboration Skills
Public Speaking
Affiliations
Member, Sigma Iota Epsilon, National Honorary & Professional Management Fraternity (inducted 2006) Member, Pi Sigma Epsilon, Professional Management, Sales & Marketing and Professional Selling Fraternity (2002 – present)
Timeline
Sr. Training Officer
Cuyahoga County Job & Family Services
01.2019 - Current
Eligibility Specialist
Cuyahoga County Job & Family Services
09.2013 - 01.2019
Provider Enrollment Specialist
MedData
02.2012 - 05.2012
Human Resources LMS Administrator
Goodrich Corporation
09.2010 - 12.2011
Public Inquiries Assist
Cleveland State University
08.2008 - 06.2010
Cash Applications Specialist
University Hospitals Medical Group
06.2007 - 04.2008
Provider Enrollment Clerk
University Hospitals Medical Group
01.2007 - 06.2007
M.S - Organizational and Management-Human Resource Management
Capella University
09.2006 - 12.2008
Customer Relations Specialist
Regency Windows & Siding Corporation
09.2006 - 10.2007
Member Service Representative
Cole Managed Vision
01.2005 - 07.2005
No Degree - International Business Management
Huron University USA
05.2004 - 07.2004
Credit Authorizations/Customer Service Representative
Sterling Jewelers, Inc
07.2003 - 12.2004
No Degree - Accounting Association
The University of Akron
01.2002 - 01.2003
No Degree - Accounting Association
The University of Akron
01.2001 - 01.2002
Customer Service Representative
Cole Managed Vision
11.1999 - 02.2001
Client Service Specialist
H&R Block Premium
04.1999 - 04.2002
PROJECTS - undefined
University Park Alliance
Graduate Certificate - Human Resource Management
Huron University
B.S - International Business with French
The University of Akron
Assoc. Provost's Student Office Admin. Assistant
The University Of Akron
2005 - 2006
Assoc. Provost's Staff Office Admin. Assistant
The University Of Akron
2001 - 2004