Summary
Work History
Education
Skills
Timeline
Intern

Yvonne Michelle Eickhoff

Mount Vernon,Indiana

Summary

Proven leader and dedicated team player with a track record of enhancing customer satisfaction and streamlining operations at Mater Dei High School. Skilled in problem-solving and multitasking, I excel in environments requiring attention to detail and exceptional customer service. Increased enrollment rates through strategic marketing, demonstrating my ability to balance educational quality with operational efficiency.

Work History

Catering Server

Kokies Catering
06.2023 - Current
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Enhanced guest experience by providing exceptional service during catered events.
  • Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Supported catering team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
  • Inspected dishes and utensils for cleanliness.
  • Maintained clean and safe work environment.

Cafeteria Worker

Mater Dei High School
08.2018 - Current
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Prepared ingredients and recipe components ahead of time.

Preschool Director

Corpus Christi Catholic School
08.2011 - 05.2018
  • Supervised teaching staff and resolved issues.
  • Collaborated with staff to create an inclusive environment, accommodating diverse learning needs.
  • Maintained compliance with state licensing regulations through diligent record keeping and routine inspections preparation.
  • Managed daily operations, ensuring efficient scheduling, budgeting, and resource allocation for optimal program performance.
  • Established school policies and communicated to staff and parents for well-coordinated and high-quality daily operations.
  • Hired and trained new preschool employees.
  • Created a safe learning environment through regular safety drills practice and adherence to established protocols during emergencies.
  • Developed strong parent-teacher relationships through effective communication and regular progress updates.
  • Recruited new students for admission through marketing and events.
  • Led staff training sessions on early childhood education best practices, enhancing overall teaching quality.
  • Conducted staff evaluations and provided constructive feedback, fostering professional growth and development.
  • Increased enrollment rates by implementing targeted marketing strategies and hosting informative open house events for prospective families.
  • Provided training and professional development for teachers.
  • Enhanced preschool curriculum by incorporating hands-on activities and cooperative learning projects.
  • Developed educational curricula that promoted development in key behavioral and educational areas.
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
  • Monitored and observed child progress, interactions and behavior and reported findings to parents.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care.

Customer Service Teller

Evansville Federal Credit Union
05.2000 - 04.2003
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Enhanced customer satisfaction by efficiently processing transactions and resolving issues.
  • Ensured compliance with all relevant regulations, safeguarding both customer information and bank assets.
  • Handled complex customer inquiries with professionalism, demonstrating thorough knowledge of products and services.
  • Maintained high levels of accuracy in handling cash, ensuring proper documentation and adherence to bank policies.
  • Balanced daily cash drawers accurately, ensuring accountability for all financial transactions processed throughout the day.

Customer Service Teller

Old National Bank
02.1995 - 04.2003
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Enhanced customer satisfaction by efficiently processing transactions and resolving issues.
  • Ensured compliance with all relevant regulations, safeguarding both customer information and bank assets.
  • Participated in community events as a representative of the bank, fostering strong connections within the local area.
  • Maintained high levels of accuracy in handling cash, ensuring proper documentation and adherence to bank policies.
  • Balanced daily cash drawers accurately, ensuring accountability for all financial transactions processed throughout the day.
  • Reduced transaction errors by maintaining meticulous attention to detail in all aspects of work.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Referred customers to other banking departments for specialized services.

Education

Associate Of Business Administration -

University of Southern Indiana
Evansville, IN

High School Diploma -

Harrison High School
Evansville, IN
05.1989

Skills

  • Positive attitude
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Punctual and reliable
  • Exceptional customer service

Timeline

Catering Server

Kokies Catering
06.2023 - Current

Cafeteria Worker

Mater Dei High School
08.2018 - Current

Preschool Director

Corpus Christi Catholic School
08.2011 - 05.2018

Customer Service Teller

Evansville Federal Credit Union
05.2000 - 04.2003

Customer Service Teller

Old National Bank
02.1995 - 04.2003

Associate Of Business Administration -

University of Southern Indiana

High School Diploma -

Harrison High School

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Yvonne Michelle Eickhoff