Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Yvonne R. Hernandez

117 E Zavala St. Crystal City,TX

Summary

Dedicated bilingual professional with experience in high-stress situations, customer service, data entry and office management.

Overview

11
years of professional experience

Work History

Staff Force Personnel Services

Mission Support-e-Qip Administrative Assistant
04.2024 - Current

Job overview

  • Ensure that colleagues fill out e-Qip forms accurately for Customs and Border Patrol, and federal background check.
  • Audit forms for corrections and assist with data entry onto Smartsheets.
  • Collaborate with team to ensure employee eQip process with accuracy to avoid rejection of application process.
  • Assist employees with any correspondence requested by investigators or analysts.
  • Contact employees on status change for clearance, appointment set up, and information required for federal background checks.

Staff Force Personnel Services

Vetting Stecialist
08.2023 - 04.2024

Job overview

· Ensure that colleagues fill out forms accurately for FBI, ORR federal background check.

· Audit forms for corrections and assist with data entry, track information on IFC and SMS government trackers.

· Collaborate with team to ensure vetting process with efficiency.

· Process fingerprints from new employees to submit to the government for clearance.

· Tier 2 Clearance.

· CPR/1st aid certification, Immunizations up to date (including covid).

DD Dirt Works

Invoice Clerk/Administrative Assistant
05.2023 - 07.2023

Job overview

· Create and audit all invoices for billing approval.

· Post payments for accurate AR reporting

· Verify all field tickets for correct location and time reporting.

Loyal Source Government Services, LLC

Case Aide
03.2021 - 02.2023

Job overview

· Responsible for accurately entering minor demographic information admitting process while complying with correct PPE.

· Communicate (in Spanish) with minor to complete intake interview; general intake, health assessment, observable or reported medical concerns, and mental health.

· Conduct first phone call of minors to sponsors or family members at intake assessment.

· Upload and release of minor’s personal records as needed for reunification process (ORR compliance).

· Work in conjunction with team to ensure that all reunification packets, medical records, exit orientations are completed in an accurate manner to ensure minors are released on time.

· Notify/report significant report incident (SIR) for unaccompanied minors to ORR and corresponding departments.

· Utilization of Translator services for foreign languages and dialect

· Adult and Pediatric First Aid/CPR/AED certified through American Red Cross

· Covid immunization compliant

· Tier 2 clearance

The Results

Customer Service Representative
12.2020 - 03.2021

Job overview

· Responsible for answering incoming calls for Blue Cross Blue Shield of Michigan customers in a timely manner.

· Data entry for inquiries, payments, and benefits for patients

· Ensured that all customer information obtained was verified using multiple applications while complying with HIPPA compliance.

Chesapeake/Fuse 3

Operations Specialist
06.2019 - 06.2020

Job overview

· Audit invoices for accuracy prior to getting submitted for payment Work in conjunction with team to ensure that all invoices are completed in an accurate and timely manner to ensure prompt payment to vendors.

· Audit invoices for accuracy prior to getting submitted for payment Completed 12hrs of training.

in “Expense side Operational Accounting”,

· Communicate with vendors regarding invoice inaccuracies as needed as well as any updated well flowback or discrepancies.

Sanchez Oil & Gas Corporation

Accounts Payable Associate II
03.2018 - 03.2019

Job overview

· Responsible for verifying and coding cost on water invoices for flowback and production. Maintain tracking on all the process of invoice (pending approval, and scanning).

· Work in conjunction with team to ensure that all invoices are completed in an accurate and timely manner to ensure prompt payment to vendors.

· Meet vendors to answer status questions on payments, pending invoices, disputes and process in a professional manner while ensuring company confidentiality.

· Completed 12hrs of training in “Expense side Operational Accounting”, topics discussed include:

AFE-Well Cycle, AP approval process, chart of account, JIB process, intangible and tangible categories, and journal entries

Anadarko Petroleum Corporation

Operations Specialist/Office Manager
08.2016 - 03.2018

Job overview

· Manage office: cost effectively order, inventory and organize cleaning/office supplies.

· Ensure that all contractors including company employees are orientated in safety procedures for plant operations.

· Responsible for analyzing, researching, and coding expense validity on invoicing and purchasing cards for both midstream and production.

· Collaborate with co-workers to ensure workload is evenly disbursed to complete by end of the month cut-off.

· Create AFE’s as needed for expense accountability for both capital and expense.

· Cost effectively order and set up quality catering services for company events.

· Obtained training in all fiduciaries, manual entry of invoices, journal entry, SAP R-3, material transfers, Capital vs. Operating expense reporting, Purchase Order/Work Order best practices.

· In compliance with all HSE, Safe Driving, Fire extinguisher safety trainings and current CPR/1stAid Certified.

Wood Group

Operations Specialist
08.2015 - 09.2016

Job overview

· Responsible for coding purchasing cards and invoices for payment approval in a timely manner.

· Assisted co-workers with workload to complete by end of the month cut-off.

· Worked independently to conduct tasks in efficient and professional manner.

Texas Department of Health and Human Services

Texas Works Advisor
11.2014 - 08.2015

Job overview

  • Worked cases involving families in need of assistance for SNAP and Medicaid/Chips Program
  • Verified Texas Works Commission, Child Support Division/OAG, Data Broker, TDPS, Criminal Backgrounds and Credit Reports
  • Complied with Confidentially Regulations and Privacy Practices
  • Met cutoff dates and end of the month deadlines involving cases to avoid supplement/overpayment in benefits.
  • Responsible for working cases and reports in a timely manner associated with deadlines.

Vida Y Salud Health Systems, Inc.

Medical Billing and Collections Supervisor
12.2013 - 08.2014

Job overview

  • Supervised department/staff in time management, job compliance and credentialing verification for all providers for the facility
  • Responsible for implementing ICD-10 coding system for conversion and changes required for Federally Qualified Health Care setting compliance.
  • Assisted with all billing/collection duties including insurance verification, appeals, submitting claim reconciliation, and daily deposits.
  • Generated and mailed updated statements monthly and processed demand letters.
  • Managed escalated customer issues, providing resolutions that balanced both company interests and customer needs.
  • Developed customized payment plans for clients experiencing financial difficulties to minimize losses.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Counseled debtors on payment options and arranged installment agreements.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Education

Crystal City High School
Crystal City, TX

High School Diploma
06-1991

University Overview

  • Extracurricular Activities: Band, Sports,4-H
  • Elected to Vice-President Student Council and 4-H Club President.

Skills

  • Supervising staff
  • Accounting Support
  • Account Reconciliation
  • Account Management
  • Purchase orders organization
  • Business Administration
  • Multi-Line Telephone Systems
  • Records Management Systems
  • Schedule Management
  • Records administration
  • Spreadsheet Management
  • Invoice Processing
  • Professional and mature
  • Records Management
  • Appointment Scheduling
  • Excel spreadsheets
  • Microsoft Office Suite
  • Customer and client relations
  • Microsoft Outlook
  • Microsoft Excel
  • Time Management
  • Office Administration
  • Computer Skills
  • Enertia
  • Open Invoice
  • UC Portal
  • Vision Link
  • ORR Compliance
  • Thales fingerprint system
  • Smartsheet
  • OSHA Compliance
  • HIPPA
  • Insurance eligibility verification
  • First Aid/CPR certified

Languages

Spanish
Native or Bilingual

Timeline

Mission Support-e-Qip Administrative Assistant

Staff Force Personnel Services
04.2024 - Current

Vetting Stecialist

Staff Force Personnel Services
08.2023 - 04.2024

Invoice Clerk/Administrative Assistant

DD Dirt Works
05.2023 - 07.2023

Case Aide

Loyal Source Government Services, LLC
03.2021 - 02.2023

Customer Service Representative

The Results
12.2020 - 03.2021

Operations Specialist

Chesapeake/Fuse 3
06.2019 - 06.2020

Accounts Payable Associate II

Sanchez Oil & Gas Corporation
03.2018 - 03.2019

Operations Specialist/Office Manager

Anadarko Petroleum Corporation
08.2016 - 03.2018

Operations Specialist

Wood Group
08.2015 - 09.2016

Texas Works Advisor

Texas Department of Health and Human Services
11.2014 - 08.2015

Medical Billing and Collections Supervisor

Vida Y Salud Health Systems, Inc.
12.2013 - 08.2014

Crystal City High School

High School Diploma
Yvonne R. Hernandez