Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yvonne Tinaye Chimhavi

Dallas

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

4
4
years of professional experience

Work History

Senior Health Care Assistant

Macklin Group :Milesian Manor Nursing Home
06.2022 - 05.2024
  • Assisted patients with activities of daily living, prepared medications, documented patient information, and communicated with the care team.
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and promoting overall wellbeing.
  • Assisted medical professionals in administering treatments, resulting in more efficient patient care and faster recovery times.
  • Enhanced communication between patients and healthcare providers by acting as a reliable liaison, ensuring accurate information sharing.
  • Collaborated with interdisciplinary teams to develop personalized care plans that improved patient outcomes.
  • Provided emotional support to patients and families during difficult times, fostering trust and building strong relationships within the community.
  • Streamlined daily operations through meticulous organization, effective multitasking, and prioritization of tasks for optimal time management.
  • Responded promptly to emergency situations by providing immediate care under the supervision of medical professionals, minimizing potential complications or harm to the patient.
  • Contributed to increased patient comfort by effectively addressing individual needs and concerns during their stay at healthcare facilities.
  • Assisted in the development of new protocols designed to improve efficiency within healthcare facilities while maintaining high levels of patient care quality.
  • Monitored and reported potential safety hazards, contributing to a safer environment for patients, staff, and visitors.
  • Mentored newer Health Care Assistants by sharing knowledge gained from years of experience working with diverse populations facing complex health challenges.
  • Participated in ongoing professional development opportunities to stay current on best practices within the healthcare industry while enhancing personal skills relevant to job performance.
  • Administered medications accurately under supervision, reducing potential medication errors and ensuring patient safety.

Front Office Administrator

East End Physiotherapy Clinic
01.2020 - 05.2022
  • Responded to inquiries from callers seeking information.
  • Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Expedited invoice processing for improved cash flow by accurately tracking expenses and submitting documentation promptly for payment approval.
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
  • Boosted client retention rates with exceptional service provided during every interaction, both in-person and via phone/email correspondence.
  • Optimized appointment scheduling to maximize productivity while minimizing conflicts or doublebookings.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

Education

Associate of Science - Science Education

Dallas County College
Dallas, TX
05.2024

Level 4 Diploma in Adult Care -

Northern Regional College

Bachelor of Science - Industrial Relations

Great Zimbabwe University
Zimbabwe
06.2017

Skills

  • Electronic Recordkeeping
  • Patient Care Coordination
  • Physical and Clinical assessments
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Excellent Communication
  • Organizational Skills
  • Adaptability and Flexibility
  • Customer service
  • Document preparation
  • Understands Confidentiality

Languages

English
Professional Working
Shona
Professional Working

Timeline

Senior Health Care Assistant

Macklin Group :Milesian Manor Nursing Home
06.2022 - 05.2024

Front Office Administrator

East End Physiotherapy Clinic
01.2020 - 05.2022

Associate of Science - Science Education

Dallas County College

Level 4 Diploma in Adult Care -

Northern Regional College

Bachelor of Science - Industrial Relations

Great Zimbabwe University

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Yvonne Tinaye Chimhavi