Summary

Overview

Work History

Education

Accomplishments

Languages

Timeline

YVONNIE DATHAM

National Harbor,MD

Summary

Results-driven and highly organized Operations Manager with over 7 years of experience overseeing day-to-day administrative, financial, and clinical operations in high-volume dental practices. Proven track record of streamlining workflows, optimizing patient experience, and leading cross-functional teams to exceed performance goals. Expertise in staff supervision, patient scheduling, billing and insurance processing, compliance with HIPAA and OSHA regulations, and implementing practice management software. Adept at fostering a collaborative work environment, driving patient/staff retention, and ensuring the highest standards of care and efficiency. Committed to operational excellence and continuous improvement in dental/medical practice management.

Overview

years of professional experience

Work History

Operations Manager

Hero Practice Services

02.2024 - Current

Developed and implemented operational strategies to enhance team productivity and service efficiency.
Conducted hiring, regular performance reviews, providing disciplinary actions, trainings, and mentorship to staff, peer operations managers, and providers for professional growth.
Oversaw budget management, ensuring resource allocation aligned with objectives and financial constraints while closely monitoring multiple offices' level of revenue and P&L.
Successfully managed 2 multi-specialty offices while ensuring HIPPA, OSHA, and company core values were practiced delivering standard of care to an underserved community.
Spearheaded company wide protocols and processes for growth in the dental industry to include implementing dental assistant boot camps, new RCM protocols to boost collections, devising community marketing and outreach opportunities, refreshing the hiring process for clinical providers, and revising the 30/60/90 training plan for new hires on the field team.
Held and implemented successful patient satisfaction and rapport the patients we served by following up on concerns, and delivering/coaching top tier customer service skills.
Built team culture in both offices with team outings, effective scheduling, cross training between specialties, continuing education events, and growth opportunities, and effective coaching which lead to the highest staff/provider retention in the organization.
Maximized ROI on insurance claim submitting and medicaid billing, resulting in notable increase on collections vs production revenue for all offices overseen.
Mentored peer managers in the region on effective leadership, reading KPIs, understanding dental processes, and doctor relationships.

Practice Manager of Operations

Heartland Dental, LLC.

05.2022 - 02.2024

Maintained awareness of advances in medicine/dentistry, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
Conducted and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting by utilizing KPIs, Payroll, and Accounts Receivables.
Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements to ensure growth and staff satisfaction.
Developed strong partnerships with providers and staff to ensure quotas, deadlines, and goals were met allowing metrics to increase by 30%.
Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Enhance operational efficiency by streamlining processes and implementing best practices in alignment with OSHA, HIPPA, and Labor laws.

Director of Clinical Operations

Alexandria Dental Art

02.2018 - 05.2022

Scheduled surgeries/procedures, managed pre-certifications and verified insurance coverage.
Drove the successful accreditation of clinical facilities by demonstrating adherence to industry standards and maintaining a high level of operational excellence.
Managed crisis situations effectively as they arose; swiftly identifying root causes, formulating action plans, executing decisive action steps to resolve issues, and prevent recurrence.
Enhanced patient care quality by developing and implementing streamlined clinical processes.
Established and maintained effective communication with staff, providers and community organizations to promote high quality patient care and optimize community outreach.

Lead Expanded Functions Dental Assistant

Springfield Dental Care

02.2017 - 09.2019

Recorded and reviewed patient medical histories, medications, and oral hygiene routine.
Provided clinical services and health education to improve and maintain the oral health of patients or the general public.
Charted conditions of decay and disease for diagnosis and treatment by dentist.
Scheduled appointments, prepared bills and received payment for dental services, completed insurance claims, and maintained private records.
Exposed dental diagnostic x-rays, scans, and photos.
Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
Ordered and monitored dental supplies and equipment inventory.
Lead and trained a clinical staff of dental assistants and front desk operations.

Education

Certificate of Dental Studies - Expanded Functions Dental Assistant

Fortis College

Landover, MD

02.2018

Bachelor - Social Work

American University

Washington, DC

12.2016

Associate of Applied Science - Public Health

University of the District of Columbia