Yvonshe Davis
Plant City,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Also a team-oriented warehouse professional. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
9
9
years of professional experience
Work History
General Warehouse Associate
The Home Depot Distribution Center
10.2021 - Current
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
- Consistently lifted materials weighing as much as 50 pounds.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Customer Service Representative
One Touch Direct
09.2020 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Line Assembler
Stryker Sustainability Solutions
08.2018 - 09.2020
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
Sealer
Stryker Sustainability Solutions
08.2018 - 09.2020
- Achieved consistent sealing quality by following standard operating procedures and guidelines.
- Resolved sealing issues promptly, minimizing downtime and maintaining productivity levels.
- Reduced waste by reusing or recycling materials whenever possible during the sealing process.
Drive-Thru Cashier
Wendys Fast Food Restaurants
10.2015 - 08.2018
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Developed strong communication skills while interacting with diverse clientele daily.
- Resolved problems with orders quickly and offered refund or replacement.
Education
High School Diploma -
Plant City High School
Plant City, FL05.2018
Skills
- Heavy Lifting
- Loading and unloading
- Self-Motivated and Disciplined
- Material Handling
- Cleaning and Organizing
- Hazardous Materials Handling
- Clear Communication
- Punctual and Dependable
Equipment Operator: Pacer, Electric Pallet jack, Order Picker
Attention to detail
- Complex Problem-Solving
- Materials handling and transport
- Microsoft Outlook
- Quality Control
- Cycle counting
- Handheld Scanners
- Barcode Labeling
- Time Management
- Critical Thinking
Languages
English
Full Professional
Sign Language
Limited Working
Timeline
General Warehouse Associate
The Home Depot Distribution Center
10.2021 - Current
Customer Service Representative
One Touch Direct
09.2020 - 10.2021
Line Assembler
Stryker Sustainability Solutions
08.2018 - 09.2020
Sealer
Stryker Sustainability Solutions
08.2018 - 09.2020
Drive-Thru Cashier
Wendys Fast Food Restaurants
10.2015 - 08.2018
High School Diploma -
Plant City High School
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