Yvony Philien
Miramar
Summary
Dynamic Senior Collections Specialist with extensive experience at Hotwire Communications, excelling in debt negotiation and customer relationship management. Proven track record in enhancing collections processes and achieving timely payments. Skilled in account reconciliation and performance evaluation, fostering strong client relationships while ensuring compliance with regulatory standards.
Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards.
Overview
16
16
years of professional experience
Work History
Senior Collections Specialist
Hotwire Communications
Fort Lauderdale
12.2018 - Current
- Recorded information about status of collection efforts.
- Received payments and posted amounts to customer accounts.
- Contacted customers with delinquent accounts to solicit payment.
- Advised delinquent customers on strategies for debt repayment.
- Monitored overdue accounts using automated information systems.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Answered customer questions regarding account discrepancies or problems.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Reviewed delinquent accounts and initiated contact with customers to collect payment.
- Ensured timely collection of payments by phone, email, or mail.
- Maintained accurate records of customer interactions in collections database.
- Developed and maintained relationships with customers to facilitate collections process.
- Monitored daily operations within the department to ensure compliance with established procedures.
- Provided guidance and training to junior staff members in the Collections Department.
- Processed credit card payments through online portal system.
- Prepared detailed reports on accounts receivable status for management review.
- Implemented strategies for improving workflow processes within the department.
- Drafted correspondence for overdue account notifications and other related communication.
- Researched customer accounts to ensure accuracy of billing information.
- Evaluated performance metrics for each member of the Collections team.
- Attended weekly meetings with senior management team to discuss progress on outstanding debts.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Collections Specialist
Pak Mail Ctr
Kissimmee
01.2014 - 12.2018
- Negotiated credit extensions and waivers when necessary.
- Maintained accurate records of all collection activities in company database.
- Prepared and sent out demand letters and collection notices to delinquent accounts.
- Monitored aging reports to prioritize collection efforts on overdue accounts.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Accepted and processed customer payments and applied toward account balances.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Tracked and reported on collections activity and performance metrics to management.
- Performed reconciliation of accounts to ensure accurate billing and collections records.
Collections Agent
Tmoblie
Orlando
05.2009 - 08.2013
- Maintained accurate records of collection activities in database system.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Attended weekly meetings with internal departments to discuss progress on collections efforts.
- Identified opportunities for improved efficiency in the collections process.
- Researched customer accounts for any discrepancies or outstanding payments.
Education
Associate of Science -
Valencia College
Orlando, FL06-2012
High School Diploma -
Haines City High School
Haines City, FL05-2008
Skills
- Collections management
- Debt negotiation
- Customer relationship management
- Account reconciliation
- Payment processing
- Collections reporting
- Performance evaluation
- Regulatory compliance
- Data entry
- Data analysis
Accomplishments
- Exceed payment expectation of 35,000 or higher each month
- Closed the most Collections account for year
Timeline
Senior Collections Specialist
Hotwire Communications
12.2018 - Current
Collections Specialist
Pak Mail Ctr
01.2014 - 12.2018
Collections Agent
Tmoblie
05.2009 - 08.2013
Associate of Science -
Valencia College
High School Diploma -
Haines City High School
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