Ziah Jennings
Cape Coral,FL
Summary
Enthusiastic and customer oriented person, who is hard working, energetic and has previous experience as a receptionist in veterinary care. Making sure customer service and the patients needs are the first priority. Utilizing exemplary skill set in multiple computer programs to work quickly and efficiently on tasks. Attentive in answering phone calls, scheduling appointments, and entering patients information. Knowledgeable in multiple payment methods and transactions, excels in fast - paced office environments with uncompromising work ethic. Superior problem solving abilities for quick resolutions with internal and external problems.
Overview
2
2
years of professional experience
Work History
Receptionist
Islandside Animal Hospital
06.2022 - 02.2024
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Scheduled client appointments.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks.
- Organized, maintained and updated information in computer databases.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Receptionist
Viscaya Prado Veterinary Hospital
11.2021 - 03.2022
- Processed financial transactions for clients. Checked patients in and out for appointments and collected payments.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits for animals daily.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Supervised waiting area, cleaned off counter tops, took out trash, and cleaned up after animals.
- Answered phones for busy animal care facility and responded to questions regarding pricing and services.
- Entered medical records and health history into patient database.
- Scanned identification and insurance cards.
- Verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Requested documentation from different veterinarian facilities.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Managed office phone lines by returning calls and directing messages to team members.
- Collected patient medical information.
- Followed infection control procedures to protect patients and staff in waiting area.
Education
High School Diploma -
North Fort Myers High School
North Fort Myers, FL05.2024
Bachelor of Science - Forensic Science
Florida Gulf Coast University
Fort Myers, FL05.2028
Skills
- Certified in Excel, Word, PowerPoint, and Outlook
- Improvmed program
- Greeting and Seating Clients
- Organization and Efficiency
- Research and Data Analysis
- Positive Attitude and Energetic
- Data Entry and Database Software
- Appointment Scheduling and Calendar Management
- Customer Service
- Multi tasking, Prioritization, and Time Management
- Reliable and Punctual
- Verbal and Written Communication
- Call Answering and Routing
- Technologically Savvy
- Punctual and Reliable
Timeline
Receptionist
Islandside Animal Hospital
06.2022 - 02.2024
Receptionist
Viscaya Prado Veterinary Hospital
11.2021 - 03.2022
High School Diploma -
North Fort Myers High School
Bachelor of Science - Forensic Science
Florida Gulf Coast University
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