Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Zekarias Lemma

Network deploy technician
Alexandria,VA

Summary

Motivated IT professional with over six years of experience working on High-tech computer equipment systems and software designing, implementing, and maintaining network infrastructure. Adept troubleshooting hardware and resolving complex issues, ensuring optimal Performance and reliability.

Overview

9
9
years of professional experience
1
1
Certification

Work History

N2N Technologies Inc
08.2022 - Current
  • Collaborated with Network Engineering and various stakeholders to ensure the smooth rollout of established designs and products, and documented ticket changes
  • Configure and maintain network equipment such as routers, switches, and firewalls
  • Troubleshoot network connectivity issues for end-users
  • Assist senior technicians in implementing network infrastructure projects
  • Monitor network performance and security
  • Reported current status via various communication channels, maintaining accurate records and documenting problems and processes for effective data center management
  • Install and update network software and firmware
  • Provide technical support for network-related inquiries
  • Document network configurations and changes
  • Collaborate with team members to resolve network issues efficiently
  • Perform basic network diagnostics and testing
  • Follow best practices and protocols for network administration.

Customer Service

Alaska Airlines
08.2018 - 06.2022
  • Provide exceptional customer service to Alaska Airlines passengers in person, over the phone, and through digital channels
  • Assist passengers with booking, ticketing, and reservations
  • Handle inquiries regarding flight schedules, fares, baggage policies, and other travel-related information
  • Resolve passenger issues and complaints promptly and effectively
  • Ensure passengers' comfort and satisfaction throughout their travel experience
  • Assist with check-in procedures and boarding processes
  • Collaborate with other airline staff to coordinate passenger services and address operational needs
  • Stay updated on Alaska Airlines' policies, procedures, and services to provide accurate information to passengers
  • Uphold safety and security standards while assisting passengers and managing flight operations
  • Work efficiently in a fast-paced environment while maintaining a friendly and professional demeanor.

Supervisor

Airport Terminal Services (ATS)
07.2015 - 08.2018
  • Oversee daily operations at Ronald Reagan Washington National Airport (DCA) terminal for Airport Terminal Services (ATS)
  • Manage a team of ground handling staff, including ramp agents, baggage handlers, and passenger service agents
  • Ensure efficient and safe aircraft turnaround processes, including aircraft marshaling, loading/unloading, and servicing
  • Monitor and enforce compliance with safety regulations and company policies
  • Spearheaded team meetings, coordinated training sessions, and actively contributed to the hiring and onboarding processes, including training, coaching, and performance evaluations
  • Coordinate with airline representatives, airport authorities, and other stakeholders to facilitate smooth operations
  • Resolve escalated passenger issues and handle customer complaints in a timely and professional manner
  • Maintain accurate records of operational activities, including flight movements, delays, and incidents
  • Implement and enforce standard operating procedures to optimize efficiency and service quality
  • Conduct regular inspections and audits to ensure adherence to quality standards and regulatory requirements.

Education

web-Development -

Arlington Career Center
Arlington, VA

A.A.S - Cybersecurity -

Northern Virginia Community College
Annandale, VA
12.2025

Highschool diploma -

Arlington Community High School
Arlington, VA
01.2018

Skills

  • Wireshark
  • Kali Linux
  • HTML
  • CSS
  • JavaScript
  • Java
  • Linux-Commands
  • Windows Command line
  • MS Office Suite
  • Google Suite
  • Zoom
  • Network TCP/IP
  • Router Configuration
  • DNS
  • Firewalls

Certification

  • CompTIA A+
  • Google IT Support

Languages

Amharic
Native or Bilingual

Timeline

N2N Technologies Inc
08.2022 - Current

Customer Service

Alaska Airlines
08.2018 - 06.2022

Supervisor

Airport Terminal Services (ATS)
07.2015 - 08.2018

web-Development -

Arlington Career Center

A.A.S - Cybersecurity -

Northern Virginia Community College

Highschool diploma -

Arlington Community High School

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Zekarias LemmaNetwork deploy technician