Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zekirja Trupi

Fort Lauderdale,United States

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

19
19
years of professional experience

Work History

Intern

Polaris Pharmaceutical Services
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.

CALL CENTER AGENT

GMS Connect
09.2022 - 02.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

RESTAURANT SERVER

Kauffmann Restaurant EURL
09.2015 - 06.2018
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

DELIVERY DRIVER

Diona Trans
09.2012 - 05.2015
  • Operated vehicle safely in highly congested areas with no traffic violations
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.

VIDEO EDITOR

Societa Cooperativa Action
11.2009 - 05.2010
  • Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects
  • Evaluated and selected scenes for pacing, entertainment value and continuity, trim shots and edit content.

ADVERTISING SALES ASSISTANT

Impact Publishing
01.2007 - 10.2009
  • Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings
  • Built strong client relationships and provided high value-adding services, resulting in increased company market share
  • Made outbound calls to existing customers to upsell advertising packages
  • Created and presented media and advertising packages to prospective customers.

RESTAURANT SERVER

Balkan Restaurant
01.2004 - 05.2007
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Education

BBA - Business Administration - Human Resources

Inter American University of Puerto Rico
11.2022

French Language and Literature

Centre Socio-Culturel
06.2014

Biology

The Faculty of Mathematics and Natural Sciences
06.2008

Physiotherapeute

Medical High School "Elena Gjika"
06.2005

Skills

  • Computer knowledge: Word, Excel, Power Point, and Internet
  • Information Sourcing
  • Employee Data Record Keeping
  • Employee Interviews
  • Orienting New Employees
  • Wages and Salary
  • Recruiting Processes

Languages

Albanian
Native or Bilingual
French
Professional Working
Spanish
Limited Working
English
Full Professional

Timeline

CALL CENTER AGENT

GMS Connect
09.2022 - 02.2023

RESTAURANT SERVER

Kauffmann Restaurant EURL
09.2015 - 06.2018

DELIVERY DRIVER

Diona Trans
09.2012 - 05.2015

VIDEO EDITOR

Societa Cooperativa Action
11.2009 - 05.2010

ADVERTISING SALES ASSISTANT

Impact Publishing
01.2007 - 10.2009

RESTAURANT SERVER

Balkan Restaurant
01.2004 - 05.2007

Intern

Polaris Pharmaceutical Services

BBA - Business Administration - Human Resources

Inter American University of Puerto Rico

French Language and Literature

Centre Socio-Culturel

Biology

The Faculty of Mathematics and Natural Sciences

Physiotherapeute

Medical High School "Elena Gjika"

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Zekirja Trupi