Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Zoua Vang

Eau Claire,United States

Summary

Over 9 years of experience in customer service, delivering high-quality support in fast-paced environments. Proven ability to multitask and communicate effectively with diverse individuals. Quick to adapt to new technologies and processes, contributing to organizational success. Strong commitment to continuous learning and professional development.

Overview

10
10
years of professional experience

Work History

Boutique Team Leader (Boutique Manager)

Francesca's
Eau Claire, United States
10.2021 - Current
  • Cultivated a productive team environment, leading to daily sales and profit target achievement.
  • Delivered exceptional customer service, promptly resolving guest issues to enhance satisfaction.
  • Recruited, interviewed, hired, and trained staff to align with boutique operational needs.
  • Executed administrative tasks such as creating team schedules in accordance with payroll, call management, supply budget oversight, and cash handling.
  • Analyzed inventory and sales reports, ensuring accurate financial documentation and accountability.
  • Maintained boutique cleanliness and visual standards to drive sales in a fast-paced setting.

Front Desk Receptionist

David's Bridal
Eau Claire, United States
12.2019 - 01.2022
  • Created welcoming environment by greeting and checking in guests promptly.
  • Scheduled appointments while managing incoming calls on multi-line phone system.
  • Resolved guest concerns efficiently in fast-paced setting to enhance satisfaction.
  • Entered guest information into company database with high attention to detail.
  • Maintained organized records of guest appointments and order results.
  • Executed call lists to remind guests of upcoming appointments and pickups.
  • Assisted in operating POS system and various company software programs.
  • Supported sales floor operations, contributing to overall team productivity.

Sales Associate

Victoria's Secret
Wausau, United States
08.2015 - 08.2016
  • Delivered exceptional customer service to enhance shopping experiences for all customers.
  • Leveraged product knowledge and bra fitting expertise to answer inquiries and boost sales.
  • Collaborated with team managers to maintain an organized, visually appealing store environment.
  • Operated cash registers and sales equipment accurately while promoting company rewards program.

Dietary Aide

Kennedy Park Nursing and Rehab Center
Schofield, United States
05.2015 - 08.2015
  • Served and delivered meals and beverages to residents in dining areas or patient rooms ensuring complete accuracy based on tray cards during meal tray preparation according to dietary needs or restrictions.
  • Cleaned and maintained dining room area by following all sanitation and safety procedures.
  • Provided empathy and kindness to residents as well as maintaining a positive relationship with all residents to ensure a high-quality dining experience.
  • Assisted in other tasks assigned by the dietary manager such as cleaning and stocking the kitchen.

Education

Associates Degree - General Studies

UW Marathon County
Wausau, Wisconsin
09.2016

High School Diploma -

D.C.Everest Senior High School
Weston, Wisconsin
06.2014

Skills

  • Data Entry
  • Multitasking
  • Team collaboration
  • Adaptability
  • Customer service
  • Computer proficiency

References

References available upon request.

Timeline

Boutique Team Leader (Boutique Manager)

Francesca's
10.2021 - Current

Front Desk Receptionist

David's Bridal
12.2019 - 01.2022

Sales Associate

Victoria's Secret
08.2015 - 08.2016

Dietary Aide

Kennedy Park Nursing and Rehab Center
05.2015 - 08.2015

Associates Degree - General Studies

UW Marathon County

High School Diploma -

D.C.Everest Senior High School

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