Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Zah'kayla-Zakora Thomas

Buford,GA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Overview

4
4
years of professional experience

Work History

Sales Associate

BoxLunch
Buford, GA
07.2022 - Current
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Greeted customers to determine wants or needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Key Holder

Party City
Buford, GA
07.2020 - 06.2022
  • Replenished merchandise displays throughout the store as needed.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
  • Identified potential shoplifters through observation of suspicious behavior or activities.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Assisted customers with product selection and resolving complaints.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Counted and balanced registers.
  • Assisted in general housekeeping to maintain store image.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Ensured store was opened and closed in a timely manner according to company policies.

Education

High School Diploma -

Elizabeth Andrews High School
Stone Mountain, GA
05-2020

Skills

  • Order Processing
  • Cash Register Operation
  • Customer Needs Assessment
  • Payment Processing
  • Client Account Management
  • Sales Development
  • Upselling
  • Promotional support
  • Inventory Control
  • Positive and professional
  • Cash Handling Accuracy
  • Store Opening and Closing
  • Customer Service
  • Flexible Schedule
  • Stocking and Receiving
  • Listening Skills
  • Relationship Building
  • Reading comprehension skills

Affiliations

Visual artist who uses a variety of mixed media to showcase her craftsmanship. Skills ranging from graphite sketches and acrylic paintings and many more traditional medias, to digital media and crafts as well as being a beginner sewer.

Volunteers at conventions to push myself to try new things.

Timeline

Sales Associate

BoxLunch
07.2022 - Current

Key Holder

Party City
07.2020 - 06.2022

High School Diploma -

Elizabeth Andrews High School

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Zah'kayla-Zakora Thomas