Zaakira Ahmad
Human Resources
Avenel,NJ
Summary
Forward-thinking Administrative and Operations Specialist bringing 10+ years of expertise for Healthcare sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in EHR, HRIS and MS applications.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
Healthcare Specialist
OOMC, NJ Contact Lenses, Berkeley Eye Center
04.2017 - 01.2024
- Delivered stellar administrative support to office staff, promoting excellence in office operations.
- Assisted in recruiting qualified candidates for open positions, conducting initial screenings and interviews.
- Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
- Increased efficiency in data entry tasks through the implementation of advanced software tools.
- Fostered positive client relationships by promptly addressing questions or concerns related to their case files.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Maximized quality assurance standards and controlled downtime to meet revenue targets.
Medical Office Administrator
The Eye Center, Garden State Eye Center
07.2013 - 03.2017
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Provided guidance on employment law compliance, reducing the risk of litigation and penalties for the organization.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Assisted with writing job postings and job descriptions for boards.
- Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
- Partnered with leadership develop and implement new hire training strategies for new employees and student interns
- Developed an employee manual which outlined best practice and guidelines for day-to-day workflow and processes
- Managed the performance and corrective action for junior team members by providing on the job training, coaching and feedback to improve productivity by 20%
- Set technician team goals for productivity, efficiency and time management yielding increased customer satisfaction.
Education
MBA - Human Resources Leadership
Jack Welch Management Institute
Herndon, VA 2019 - 2022
Skills
Labor Laws and Compliance
HIPPA Laws and Regulations
Human Resources Information Systems (HRIS)
Electronic Health Records (EHR)
Emotional Intelligence (EI)
Policy Interpretation
Cross-Functional Collaboration
Business Correspondence Writing
Analytical, Critical Thinking, and Problem-solving abilities
MS Office Applications
Relationship Building (Leadership)
Data analysis
Certification
Human Resources
Timeline
Human Resources
12-2021
MBA - Human Resources Leadership
Jack Welch Management Institute
2019 - 2022
Healthcare Specialist
OOMC, NJ Contact Lenses, Berkeley Eye Center
04.2017 - 01.2024
Medical Office Administrator
The Eye Center, Garden State Eye Center
07.2013 - 03.2017