Hi, I’m
Zaakira Holt
Lancaster,SC
Summary
A focused and detail-oriented professional who successfully combines training and talent to complete responsibilities in clear synergy with team, customer, and company objectives. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
years of professional experience
Work History
NCR CorporationAtlanta, GA
Customer Relationship Manager
01.2018 - 10.2022
Job overview
- Oversee project implementation Dunkin, Baskin, and Starbucks
- Utilize leadership skills to train and guide International and Stateside staff members.
- Successful rollout of over 10,000 restaurant openings across brands.
- Effectively communicate with over 30 team members at all levels to improve performance and morale.
- Manage processes to ensure quality customer service is achieved.
- Database Management of QuickBase, ServiceNow, Blue Cube, Citrix, EMC, and Microsoft Access.
- Monitored go-live schedules for Change of Ownerships, New Stores, and Remodels.
- Collaborated with Dunkin Brands and Starbucks counterparts on process improvements and deployment projects/rollouts.
- Maintained technical expertise on NCR and Oracle Software
- Collaborated with internal teams and third party vendors (Cisco, Verifone, Oracle, Comcast, and Cognizant) regarding anomalies and service impacts to Dunkin, Baskin, and Starbucks locations.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
NCR CorporationAtlanta, GA
Configuration Analyst
12.2015 - 01.2018
Job overview
- Primarily responsible for managing all software certifications for Dunkin Brands and Starbucks.
- Operated as Red Prairie/Blue Cube/Oracle EMC (Enterprise Management console) subject matter expert (SME) for deployment team.
- Managed pre-live and post-live support for over 500 stores annually resulting in over 10,000 successful restaurant openings across three brands, Dunkin and Starbucks.
- Provided support for onsite technicians for Dunkin On-the Go project.
- Configured software/hardware for Dunkin Brands, Baskin Robbins, and Starbucks such as VDU/KDS routing, printer configurations, networking issues, and POS terminal configurations.
- Troubleshoot configuration and hardware related issues remotely using citrix, JDA, and EMC (Enterprise Management Console).
- Collaborate with L3 support to resolve complex escalations impacting store operations
- Provide software training and support to Dunkin franchisees in preparation for grand opening.
- Provide POS (Point-of-Sale) related training to ensure smooth transition and first day success.
- Demonstrated respect, friendliness and willingness to help wherever needed.
I Verify SecurityCharlotte, NC
Protection Specialist
02.2013 - 01.2015
Job overview
- Conducted Voice Commands to prevent theft
- Client Contact to ensure safety
- Remote troubleshooting of onsite security systems
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Kept patrons and employees safe and from criminal activity.
- Wrote reports outlining activities and results.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
Education
Rock Hill High SchoolRock Hill, SC
Diploma
06.2010
Skills
- Inter-department collaboration
- Relationship Building
- Customer Relations
- Training/Facilitation
- Data Analysis
- Professionalism/Integrity
- Adaptability
- Data Analysis
Timeline
Customer Relationship Manager
NCR Corporation
01.2018 - 10.2022
Configuration Analyst
NCR Corporation
12.2015 - 01.2018
Protection Specialist
I Verify Security
02.2013 - 01.2015
Rock Hill High School
Diploma
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