Zaakira Long
University Place,WA
Summary
Dynamic retail professional with a proven track record at Krogers Grocery Store, excelling in customer satisfaction and cash handling. Demonstrated reliability and multitasking abilities while training new employees and enhancing store organization. Recognized for effective communication and product knowledge, contributing to a positive shopping experience and achieving sales targets.
Transitioning from fast-paced retail environment to explore new opportunities, leveraging skills in customer interaction and sales. Developed expertise in managing inventory and ensuring customer satisfaction, consistently achieving sales goals. Seeking to apply these transferable skills in new setting that values customer service and operational efficiency.
Personable and hardworking with natural ability to connect with customers and create positive shopping experience. Understanding of retail operations and adept in using point-of-sale systems and managing inventory. Committed to contributing to store success through excellent customer service and efficient task completion.
Skilled retail team member effective at multitasking to accomplish business goals and satisfy customer demands. Well-versed in shelf replenishment and recovery, purchasing support and check-out management. Performance-oriented and agile in efficiently completing diverse daily requirements.
Overview
2
2
years of professional experience
Work History
Retail Store Clerk /Retail Cashier
Krogers Grocery Store
08.2022 - 08.2023
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased featured products effectively.
- Improved customer satisfaction by providing excellent service and addressing inquiries promptly.
- Resolved customer complaints diplomatically by listening attentively, offering solutions, and escalating issues when necessary.
- Received positive feedback from customers due to attentive service and knowledgeable product recommendations.
- Ensured timely execution of price changes by diligently monitoring updates from headquarters.
- Assisted in training new employees on store policies, procedures, and best practices to ensure consistent performance across the team.
- Streamlined inventory management by conducting regular stock checks and updating records accurately.
- Maintained accurate cash handling procedures to ensure smooth transactions and prevent discrepancies at the register.
- Assisted in achieving sales targets through upselling, cross-selling, and recommending suitable products to customers.
- Handled returns and exchanges professionally, adhering to store guidelines while prioritizing customer satisfaction.
- Supported store management with administrative tasks such as filing paperwork, processing shipments, and updating vendor information.
- Enhanced store cleanliness and organization, ensuring a pleasant shopping environment for customers.
Hole Watch
West Rock Paper Mill
11.2021 - 01.2022
- Reduced the risk of accidents by maintaining a clean, organized work area around confined spaces.
- Safeguarded personnel from unauthorized entry into confined spaces by vigilantly enforcing strict security measures.
- Maintained detailed records of hole watch activities, providing valuable data for future reference and analysis.
- Maximized operational efficiency through expert management of gas testing equipment and proper documentation of test results for each entry point.
- Ensured worker safety through diligent application of OSHA regulations during hole watch duties.
- Expedited projects by coordinating with other trades on site to ensure timely access to confined spaces without compromising safety standards.
- Contributed to a positive work environment by collaborating closely with coworkers, sharing knowledge, and offering assistance when needed.
- Improved workplace safety by continuously monitoring confined spaces and ensuring proper safety protocols were followed.
- Enhanced communication between employees and supervisors by promptly reporting any safety concerns or incidents.
- Demonstrated strong commitment to workplace safety by actively participating in ongoing training sessions, staying up-to-date with industry best practices, and sharing knowledge with coworkers.
- Increased team preparedness for emergency situations by consistently maintaining a comprehensive understanding of site-specific safety plans and procedures.
- Assisted in confined space rescue operations by providing critical support to rescue teams, ensuring a swift and effective response.
Education
Bachelor of Science - Aeronautical Engineering / Astrophysics
Pierce College
Puyallup, WA06-2027
Skills
- Patience and empathy
- Multitasking
- Reliability and punctuality
- Time management capabilities
- Cash handling proficiency
- Professional appearance
- POS system operation
- Product knowledge expertise
- Loss prevention strategies
- Store maintenance know-how
- Team collaboration mindset
- Storage organization
Languages
English
Native or Bilingual
Korean
Professional Working
Timeline
Retail Store Clerk /Retail Cashier
Krogers Grocery Store
08.2022 - 08.2023
Hole Watch
West Rock Paper Mill
11.2021 - 01.2022
Bachelor of Science - Aeronautical Engineering / Astrophysics
Pierce College
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