Zaakiyah Rashid
Alpharetta,GA
Summary
Talented remote Customer Service Agent with background communicating with customers. Highly skilled at answering questions and providing information. Expert at handling difficult situations smoothly for excellent customer experiences and top reviews. Highly efficient and productive working remotely.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Sharecare
Atlanta, GA
01.2022 - 01.2023
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Compiled data from various sources into organized reports for review by management team.
Customer Service Representative
Macy's
Atlanta, GA
03.2018 - 05.2021
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Administrative Assistant
Simmons Company
Atlanta, Georgia
01.2015 - 04.2016
- Handled confidential documents in an organized fashion according to established protocol.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Developed and maintained filing systems for confidential documents and records.
- Processed invoices for payment using accounting software applications.
- Directed customer inquiries to appropriate department personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Education
Bachelor of Science - Nursing
Chamberlain University
Atlanta, GA10-2022
Associate of Science - Health Administration
Georgia Gwinnett College
Lawrenceville, GA01-2019
Skills
- Computer Skills
- Problem-Solving
- Decision-Making
- Multitasking
- Remote Office Availability
- Interpersonal Communication
- Organization and Time Management
- Teamwork and Collaboration
- Dependable and Responsible
- Conflict Resolution
Timeline
Administrative Assistant
Sharecare
01.2022 - 01.2023
Customer Service Representative
Macy's
03.2018 - 05.2021
Administrative Assistant
Simmons Company
01.2015 - 04.2016
Bachelor of Science - Nursing
Chamberlain University
Associate of Science - Health Administration
Georgia Gwinnett College
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