Zab'Diel Zuniga
El Paso,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
27
27
years of professional experience
Work History
Customer Service Specialist
LEXISNEXIS, Risk Solutions
09.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Valet Parker
Parking Systems Of America
07.2014 - 08.2018
- Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
- Used [Software] to record customer name, make and model of vehicle and length of stay, maintaining up-to-date log.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Issued and collected claim tickets and processed valet parking fees.
- Patrolled area to prevent thefts of parked cars or items in cars.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Provided punctual, polite valet services to uphold professional standards.
- Located and retrieved vehicles quickly to minimize customer wait times.
Waiter
Franky's Restaurant
07.1996 - 07.2014
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Informed customers about daily and seasonal specials.
Education
Associate of Arts - COMPUTER TECH
Western Technical College
El Paso, TX06.2012
High School Diploma -
Montwood High School
El Paso, TX05.1999
Skills
- Valid Driver's License
- Customer Service and Assistance
- Effective Written and Verbal Communication
Languages
Spanish
Professional Working
Timeline
Customer Service Specialist
LEXISNEXIS, Risk Solutions
09.2018 - Current
Valet Parker
Parking Systems Of America
07.2014 - 08.2018
Waiter
Franky's Restaurant
07.1996 - 07.2014
Associate of Arts - COMPUTER TECH
Western Technical College
High School Diploma -
Montwood High School
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