Summary
Overview
Work History
Education
Skills
Volunteer Work
References
Timeline
Generic

Zabe Bednar

McKees Rocks,PA

Summary

Orderly and committed employee offering solid skills in client relations and resilience to handle challenges of fast-paced environments. Highly self-motivated with desire to take on new challenges. Strong worth ethic and adaptability. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level secretarial position to help launch career while achieving firm goals.

Overview

6
6
years of professional experience

Work History

Crew Member

Wendy's
Pittsburgh, PA
12.2023 - 03.2024
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Cashier

Giant Eagle
McKees Rocks, PA
12.2021 - 11.2023
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer questions and provided store information.
  • Assisted customers by providing information and resolving complaints.

Remote Call Center Representative

InfoCision Management Corporation
Akron, OH
05.2020 - 11.2021
  • Contacted customers about potential service upgrades, new XM Radio services and account changes.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Used multiple programs across two monitors simultaneously while speaking with customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Swing Manager

McDonald's
McKees Rocks, PA
12.2017 - 02.2020
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

High School Diploma -

Erie County Home Schoolers Diploma Association
06-2017

Skills

  • Proficient In MS Office
  • Spreadsheet Development
  • Technical Troubleshooting
  • Verbal and Written Communication
  • Client Interaction
  • Document Management
  • Proofreading
  • Scheduling Skills
  • Multitasking And Organization
  • Typing Speed 85 wpm

Volunteer Work

Applicant has participated in a variety of online volunteer projects, including typing captions for YouTube videos, moderating online groups, and collaborating with others on video game development and design.  

References

References available upon request.

Timeline

Crew Member

Wendy's
12.2023 - 03.2024

Cashier

Giant Eagle
12.2021 - 11.2023

Remote Call Center Representative

InfoCision Management Corporation
05.2020 - 11.2021

Swing Manager

McDonald's
12.2017 - 02.2020

High School Diploma -

Erie County Home Schoolers Diploma Association

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Zabe Bednar