Zabery Hurt
Bronston,KY
Summary
Proven track record in enhancing inventory control and sales efficiency at Worldwide Equipment, leveraging skills in Operations Management and Staff Training. Spearheaded initiatives that reduced expenses and improved vendor relations, achieving a significant increase in productivity. Excelled in POS systems operations and demand forecasting, demonstrating a results-driven approach and strong leadership capabilities.
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Parts Manager
Worldwide Equipment
04.2022 - 07.2024
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Ordered parts for customers, repair shops, and service departments for use in Commercial trucking equipment.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Ordered parts for customers, repair shops and Parts department for use in commercial and off road equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Supervised and trained staff on product knowledge and customer service.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Provided timely, insightful and accurate reports to upper management.
- Led weekly sales meeting with Outside sales representatives.
- Built Monthly proportionals for the sales team.
- Worked along side accounts payable to to make sure all invoice got paid correctly.
Parts Counter Sales Person
Worldwide Equipment
01.2017 - 04.2022
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Assisted customers with diagnosing problems for [Type] equipment and purchasing necessary replacements.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained extensive understanding of common problems and methods for repair.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Adhered to company guidelines for performance and compliance.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Maintained clean and neat parts counter and sales floor.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
Delivery Driver
Worldwide Equipment
04.2015 - 01.2017
- Delivered packages to customer doorsteps and business offices.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Managed customer inquiries and complaints in polite and professional manner.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Minimized company liability and risks to loads by obeying traffic laws.
Shipping and Receiving Associate
Worldwide Equipment
07.2013 - 04.2015
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Handled day-to-day shipping and receiving overseeing more than 20 packages per day.
Education
High School Diploma -
Southwestern High School
Somerset, KY03.2009
Skills
- POS systems operations
- Inventory Restocking
- Invoice Processing
- Stock management
- Goal Setting
- Staff Training
- Promotional planning
- Operations Management
- Vendor Relations
- Product Promotion
- Demand forecasting
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Parts Manager
Worldwide Equipment
04.2022 - 07.2024
Parts Counter Sales Person
Worldwide Equipment
01.2017 - 04.2022
Delivery Driver
Worldwide Equipment
04.2015 - 01.2017
Shipping and Receiving Associate
Worldwide Equipment
07.2013 - 04.2015
High School Diploma -
Southwestern High School
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