Overview
Work History
Education
Skills
Designations
Timeline
Generic

Zabeth Crouse

Phoenix,AZ

Overview

9
9
years of professional experience

Work History

Regional Claim Owner III

Farmers Insurance
11.2018 - Current


  • Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
  • Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
  • Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
  • Participated in ongoing professional development courses to stay updated on industry best practices.
  • Negotiated with other involved parties to arrange settlements for maximum results.
  • Reduced claim disputes by maintaining thorough documentation and clear communication with clients.
  • Mentored junior team members and contributed to departmental coverage and liability roundtables by providing guidance on navigating complex claim scenarios efficiently.

Claim Specialist

State Farm
03.2015 - 10.2018

Education

Bachelor of Arts - English

Randolph-Macon Woman’s College
Lynchburg, VA
01.2007

Skills

  • Strong written and verbal communication skills
  • 10 years experience in customer-centric roles
  • Proficient in de-escalation and negotiation
  • CCC and Xactimate experience
  • Recipient of Superior Service Award (2021)

Designations

  • Associate in Claims
  • Associate in Insurance

Timeline

Regional Claim Owner III

Farmers Insurance
11.2018 - Current

Claim Specialist

State Farm
03.2015 - 10.2018

Bachelor of Arts - English

Randolph-Macon Woman’s College

Similar Profiles

CREATE PROFILE
Zabeth Crouse