Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zablon Hintsa

Silver Spring,MD

Summary

Highly efficient crew member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Crew Member

Trader Joe's
06.2022 - Current
  • Operated cash register to ring up final bill and process various forms of payment.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Learned duties for various positions and provided backup at key times.
  • Responsible for ordering items when supply gets low.

Sales Associate

Journeys
12.2021 - 05.2022
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Team Member

Roaming Rooster DC
05.2021 - 11.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.

Lifeguard

Paradise Pool Service
07.2020 - 08.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Provided friendly customer service to guests and addressed concerns.

Barback

Kung Fu Tea
08.2019 - 07.2020
  • I also kept log of inventory in storage room
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Restocked ice, condiments, and snacks.

Volunteer

YMCA
03.2016 - 08.2019
  • Taught kids how to play soccer and importance of communication and teamwork.
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Tutored at various competency levels to help people with reading, math and writing skills.

Education

Bachelor of Business - Business

Montgomery College
Takoma Park, Silver Spring, MD
05.2025

High School Diploma -

Bethesda-Chevy Chase High School
Bethesda, MD
05.2021

Skills

  • Google Docs
  • Microsoft Powerpoint
  • Microsoft Word
  • Fluent in Tirgrinya language
  • Google Slides
  • Google Excel
  • Adaptability and Flexibility
  • Handling Complaints
  • Time management
  • Leadership
  • Problem solving
  • Critical thinking
  • Public Speaking
  • Communication Skills
  • Organizational Skills
  • Cash handling
  • Telephone Etiquette

Certification

July 2020 to July 2022 I am certified to preform CPR. First Aid Certification AED Certification Lifeguard Training

Timeline

Crew Member

Trader Joe's
06.2022 - Current

Sales Associate

Journeys
12.2021 - 05.2022

Team Member

Roaming Rooster DC
05.2021 - 11.2021

Lifeguard

Paradise Pool Service
07.2020 - 08.2021

Barback

Kung Fu Tea
08.2019 - 07.2020

Volunteer

YMCA
03.2016 - 08.2019

Bachelor of Business - Business

Montgomery College

High School Diploma -

Bethesda-Chevy Chase High School

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Zablon Hintsa