Zabreena Esquivel
Del Rio,Texas
Summary
Help guests feel at ease while responding to questions in a friendly and knowledgeable manner. Valuable team player who is always willing to pitch in and assist with any task. Customer-focused and willing to work a flexible schedule. Ability to work in a high-volume environment for long periods of time without losing focus or skill. Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic. Product merchandising, payment processing, and cleaning knowledge. Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues. To maximize relationships, customer service, and selling skills, combine proven retailer operations and product knowledge with well-developed business management acumen. Product merchandising, payment processing, and cleaning knowledge. Focused and very motivated individual.
Overview
5
5
years of professional experience
Work History
Secretary
Martha’s Housekeeping Services
01.2021 - Current
- Preparing invoices, maintaining client records, and managing schedules.
- Responsible for answering phone calls, filing documents, and organizing records.
- Strong organizational skills and communication skills.
- Assist in emailing invoice to clients and confirming payment.
- Act as the first point for visitors and clients.
- In charge of the businesses daily scheduling tasks and provide administrative support.
Server/Hostess (Temporary)
Wings and Rings
09.2023 - 12.2023
- Helped customers with take-out orders and requests.
- Receive cash or credit card payments from customers for their orders.
- Greet Customers
- Clean customers tables and booths when finished.
- Obtain Food Handlers and TABC
- Serve customers with food and beverages in a positive and friendly manner.
- Provide information on restaurant menu.
- Was frequently complimented by customers for outstanding customer service.
- Assisted customers in placing orders, explained menu items, and suggested food allergy-friendly options.
Office Automation Clerk - Temporary
Laughlin Air Force Base
06.2023 - 08.2023
- Use office equipment such as photocopiers, scanners, and computers.
- Improved team collaboration by preparing meeting materials and taking thorough notes to prepare for events.
- Entered event details into the computer in order to have correct layouts.
- Kept office supplies organized and well-stocked.
- Provided expert clerical support by handling a wide range of routine and special requests efficiently.
Retail Sales Consultant
AT&T Store
11.2022 - 05.2023
- Met and exceed upsell goals by highlighting target merchandise with strategic promotional approaches. Maintain customer satisfaction by promptly and professionally handling product returns.
- Protect my purchases by properly bagging to avoid damage.
- Stay on top of changes to store products and promotions to maintain strong sales.
- Answer product questions using up-to-date sales and store promotions information.
- Assist customers in choosing and customizing available items to meet their specific needs. In charge of answering customer questions about merchandise and pricing.
- Help customers by answering their questions and completing their requests.
Authorized Dealer
Metro by T-Mobile
01.2022 - 08.2022
- Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
- Educated customers about promotions to increase sales.
- Listened to the needs and desires of customers in order to identify and recommend the best products.
- Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
- Checked customer prices and processed sales by scanning barcodes.
- Was in charge of issuing receipts and processing refunds, credits, and exchanges.
Education
High School - undefined
Del Rio High School
Del Rio, TX01.2022
Skills
- Cash handling and POS systems
- Team collaboration and standards
- Performance enhancement
- Communication skills
- Cleaning and organization
- Effective multitasking
- Dependability and integrity
- Business strategy development
- Customer service excellence
- Conflict resolution strategies
Languages
Spanish
Native or Bilingual
Timeline
Server/Hostess (Temporary)
Wings and Rings
09.2023 - 12.2023
Office Automation Clerk - Temporary
Laughlin Air Force Base
06.2023 - 08.2023
Retail Sales Consultant
AT&T Store
11.2022 - 05.2023
Authorized Dealer
Metro by T-Mobile
01.2022 - 08.2022
Secretary
Martha’s Housekeeping Services
01.2021 - Current
High School - undefined
Del Rio High School
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