Zabrianna Davis
VXI Global Solutions
Ocala,FL
6
years of professional experience
Customer service and technical support professional with experience across account support, billing research, refund request processing, software troubleshooting, and retail operations. Skilled at investigating customer concerns, reviewing information across multiple systems, identifying next steps, and communicating clearly and empathetically through phone, chat, and email. Proficient in Windows, Microsoft 365, and computer-based support tools, with strong critical-thinking, documentation, and problem-solving skills. Adaptable, detail-oriented, and comfortable working in fast-paced and remote environments.
Work History
Technical Support Specialist — Fuji Support
5 Years 7 Months- Investigated customer account, billing, and media services concerns by navigating multiple support systems, reviewing transaction histories, and identifying appropriate next steps.
- Provided technical and media services support by troubleshooting software, device, and service-related issues while guiding customers through step-by-step resolutions.
- Supported retail store inquiries during call overflow by assisting with product, account, and service-related questions while following established procedures.
- Assisted customers with refund inquiries by submitting refund requests, checking existing request statuses, and explaining review timelines and the refund decision-making process.
Product Specialist (Temporary) — Intuit Project
2 Months- Investigated customer billing, account, and product order concerns by reviewing available information to identify issues and determine appropriate next steps.
- Guided customers through tax-related processes, software navigation, and information submission while providing clear, step-by-step instructions.
- Resolved product and technical inquiries by troubleshooting software issues, explaining solutions, and helping customers complete tasks successfully.
- Delivered empathetic, professional customer support while applying critical thinking, sound judgment, and company procedures in a fast-paced environment.
Customer Service Associate (Technology Support Specialist) — H&R; Block Project
9 Months- Investigated customer software and account concerns by navigating multiple support platforms, reviewing account details, and identifying appropriate troubleshooting steps.
- Provided technical assistance by guiding customers through software-related issues and explaining solutions in clear, easy-to-understand language.
- Communicated with customers through phone, chat, and email, demonstrating patience, empathy, and professionalism when addressing questions and concerns.
- Managed multiple customer inquiries while maintaining accurate documentation, attention to detail, and a focus on timely issue resolution.
Overnight Care Staff
7 Months- Maintained a safe, organized, and supportive environment while independently managing overnight responsibilities.
- Monitored resident needs and responded to questions or concerns with patience, empathy, and professionalism.
- Followed established procedures, completed assigned responsibilities, and maintained accurate documentation when required.
- Demonstrated sound judgment, adaptability, and problem-solving when addressing unexpected situations during overnight shifts.
Cashier & Decorator
2 Years- Delivered friendly, attentive customer service by answering questions, assisting shoppers, and addressing customer needs in a fast-paced retail environment.
- Processed customer purchases accurately using point-of-sale systems while handling cash, card payments, and transaction inquiries.
- Managed competing responsibilities while maintaining organization, attention to detail, and efficiency during busy store operations.
- Prepared and decorated bakery products according to customer requests while maintaining product presentation, quality, and workplace standards.
Education
High School Diploma
Skills
Customer Communication & Active Listening
Empathetic Customer Support
Complex Problem-Solving & Critical Thinking
Customer Issue Investigation
Account
Billing & Transaction Research
Technical Troubleshooting
Sound Judgment & Decision-Making
Multichannel Support (Phone
Chat & Email)
Microsoft Office 365
Windows & Multisystem Navigation
Adaptability
Ownership & Time Management
Case Documentation
40 WPM
Timeline
Product Specialist (Temporary) — Intuit Project
Liveops
02.2026 - 04.2026Read More
Customer Service Associate (Technology Support Specialist) — H&R; Block Project
Conduent
09.2024 - 06.2025Read More
Overnight Care Staff
Joy House Inc.
02.2024 - 09.2024Read More
Cashier & Decorator
Publix Super Markets
01.2022 - 01.2024Read More
Technical Support Specialist — Fuji Support
VXI Global Solutions
04.2021 - CurrentRead More
Sanria Homeschool Academy
High School Diploma
Read More