Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zabrina Flores

Sherman,TX

Summary

Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Flooring Specialist

Home Depot
Sherman, TX
10.2021 - Current
  • Provided detailed estimates of labor costs, material costs, and time frames for completion of projects.
  • Ordered materials needed for installation of new flooring systems.
  • Provided excellent customer service in order to ensure satisfaction with completed projects.
  • Resolved customer complaints promptly and efficiently when they arise during a project.
  • Placed special orders or called other stores to find desired items.

Department Manager

Kroger's Grocery
Prosper, TX
11.2015 - 11.2021
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Created bi-weekly schedules for staff members to ensure adequate coverage during peak hours.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Monitored daily sales figures to track trends in customer buying behavior.

Shift Leader

Papa John's Pizza
Plano, TX
02.2011 - 06.2014
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.

Education

GED -

The Colony High School
The Colony, TX
04-2010

Some College (No Degree) - General Sciences

Collin College
Plano, TX

Skills

  • Product Knowledge
  • Customer Assistance
  • Payment Processing
  • Ability to Lift 40 pounds
  • Attention to Detail
  • Basic Mathematics
  • Friendly and Helpful
  • Adaptability
  • Reliable and Responsible

Timeline

Flooring Specialist

Home Depot
10.2021 - Current

Department Manager

Kroger's Grocery
11.2015 - 11.2021

Shift Leader

Papa John's Pizza
02.2011 - 06.2014

GED -

The Colony High School

Some College (No Degree) - General Sciences

Collin College
Zabrina Flores
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