Zabrina Hall
Columbus
Summary
Dynamic Patient Support Assistant with extensive experience at OhioHealth Methodius Hospital, excelling in patient care and vital signs monitoring. Proven ability to enhance care coordination through effective communication and meticulous data entry. Recognized for delivering exceptional customer service while managing supplies efficiently, ensuring optimal patient safety and satisfaction. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Patient Support Assistant
OhioHealth Methodius Hospital
Columbus
10.2024 - Current
- Assisted patients with daily living activities, including bathing, grooming, and walking.
- Performed basic nursing tasks, including fingerstick glucose testing, and urine dipstick analysis.
- Thoroughly compiled and documented patient metrics, such as height, weight, and vital signs.
- Managed errands for the timely delivery and retrieval of essential items supporting patient care.
- Monitored supply levels and equipment to facilitate effective patient care operations.
- Executed non-sterile specimen collection and nasogastric tube care as required.
Delivered medications and lab specimens efficiently within the hospital to guarantee timely access.
Unit Service Coordinator
OhioHealth Methodius Hospital
Columbus
05.2023 - 10.2024
- Conducted data collection and tracked equipment supply management efficiently.
- Delivered exceptional customer service to visitors, families, and patients.
Facilitated communication between patients, families, and hospital staff to enhance care coordination.
Assisted in greeting customers and providing directions throughout the facility. - Managed delivery and collection of supplies, blood, and other specimens promptly.
Oversaw cleanliness of lobby and adjacent work areas to maintain a welcoming environment.
Patient Intake Specialist
OhioHealth Home Medical Equipment
Columbus
03.2022 - 04.2023
- Answered questions related to insurance coverage, eligibility requirements, payment options.
- Coordinated with physicians, nurses and other healthcare staff to ensure timely completion of patient intake process.
- Verified demographic information of all new and returning patients.
- Managed electronic health record systems ensuring accuracy of data entry.
- Facilitated communication between clients, family members, and healthcare providers to ensure seamless service delivery.
- Coordinated and processed incoming referrals, patient reorders, and troubleshooting inquiries.
- Verified insurance benefits and facilitated payment and delivery processes.
- Arranged services across all OhioHealth Home Care lines.
- Obtained necessary information and documentation for patient qualification.
- Delivered exceptional customer service to patients receiving home care services.
Medical Practice Representative
Mt Carmel Pulmonary & Sleep Medicine
Columbus
01.2021 - 01.2022
- Scheduled diagnostic tests for patients based on physician orders or patient requests.
- Performed data entry in the Electronic Health Records system.
- Answered incoming calls from patients, responding to inquiries or transferring them to appropriate personnel.
- Assisted patients with scheduling appointments and verifying insurance coverage.
- Greeted patients upon arrival, verified paperwork and collected copays.
- Processed payments from patients utilizing credit card machines or online payment systems.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Obtained and recorded accurate information for appointment scheduling.
- Coordinated multiple tests, procedures, and physician appointments efficiently.
- Acted as liaison between physicians, patients, and referring physicians to ensure clarity.
- Managed patient check-in and check-out processes effectively.
Oncology Coordinator
The James Cancer Hospital & Solove Research Instit
Columbus
11.2008 - 10.2018
- Coordinated with physicians across multiple cancer specialties to support treatment protocols.
- Managed patient appointment scheduling for both internal and external healthcare services.
- Gathered essential records, documentation, and triaged incoming calls effectively.
- Acted as a mediator between patients, staff, and physicians to ensure seamless communication.
Medical Office Associate
Ohio State University Medical Center
Columbus
07.2002 - 11.2008
- Managed physicians' calendars to optimize scheduling and operational efficiency.
- Coordinated admissions for inpatient and outpatient procedures, ensuring smooth transitions.
- Communicated effectively with physicians and healthcare staff to align schedules.
- Secured physician referral information and patient test documentation prior to appointments.
- Triage calls to prioritize urgent matters and enhance response times.
- Collected copays efficiently to streamline payment processes.
- Collaborated with physicians across diverse specialties, including Colorectal, Trauma, Critical Care, Burns, Bariatrics, and General Surgery.
- Orchestrated scheduling of physicians' calendars, enhancing time management.
- Arranged travel plans for national conferences and professional meetings.
Facilitated coordination of professional meetings to foster collaboration. - Executed reimbursement processing for seamless financial operations.
- Coordinated communication efforts among physicians and healthcare staff for improved operational efficiency.
- Maintained up-to-date CV and CME records to support professional development requirements.
- Maintained various databases and generated reports as requested.
- Scheduled inpatient and outpatient procedures, ensuring smooth patient admissions.
Secured physician referral information and patient test documentation before appointments. - Coordinated with CMC to schedule surgeries and other procedures for prisoners.
- Coordinated distribution and collection of evaluations for residency program.
Managed mentor records to ensure accurate tracking.
Safeguarded sensitive information by maintaining confidential portfolios for all residents.
Coordinated timely ATLS, ACLS, and BLS certifications to ensure compliance.
Ensured secure handling of resident portfolios, protecting vital personal data. - Managed supply orders to ensure availability of essential materials.
- Maintained conference room schedules to facilitate efficient meeting arrangements.
- Answered phone inquiries and triaged pharmacy calls for prompt assistance.
- Exhibited exceptional organizational and communication skills across all tasks.
Patient Admitting Representative
Ohio State University Hospital East
Columbus
11.1987 - 11.2002
- Conducted patient and family interviews to gather accurate financial and clinical information.
- Collaborated with insurance personnel to ensure proper billing practices.
- Interacted with physicians and medical staff to facilitate appropriate customer placement.
Assisted clergy and families with patient-related information inquiries. - Monitored departmental activities, reporting any unusual situations impacting customer service.
- Demonstrated exceptional interpersonal skills while ensuring accuracy in information recording and reporting.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Drafted educational brochures and informative newsletters for patients and staff.
- Explained policies, procedures and services to patients.
- Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
- Scheduled appointments for new patient visits and follow-up visits as needed.
- Obtained signatures on consent forms, financial agreements, and other documents required for admission.
- Answered telephone inquiries from potential patients seeking information about services offered by the facility.
- Assisted with the coordination of bed assignments for incoming patients.
- Greeted patients and families upon arrival, answered questions, and provided assistance as needed.
- Updated patient demographics information in the EHR system prior to each visit.
Skills
- Patient care
- Vital signs monitoring
- Electronic health records
- Specimen collection
- Medication delivery
- Customer service
- Time management
- Communication skills
- Care coordination
- Data entry
- Scheduling appointments
- Attention to detail
- Problem solving
- Supply management
- Personal care assistance
- Medical terminology
- Patient confidentiality
- Team building
- Supplies delivery
- Healthcare systems
- Excellent communication
- Patient safety
- Medical recordkeeping
- Emergency procedures
- Emergency response
- Medical supplies inventory
- Vital statistics recording
- Medical equipment setup
- Observation Skills
- Detail-oriented
- Physical stamina
- Multitasking
- Specimen transportation
- Biomedical Waste Handling
- Written communication
- Medical documentation
- Self motivation
- Empathetic communication
- Cultural sensitivity
- Problem-solving abilities
- Reliability
- Active listening
- Linens management
- Decision-making
- Nutrition support
- Equipment maintenance
- Medical waste disposal
- Heavy lifting
- Physical endurance
- Multitasking capacity
- Medical equipment transport
- General housekeeping
- Basic life support
- Mobility assistance
Affiliations
- Volunteer in the community with feeding homeless, collect monies for different organization. I collect school supplies and teaching children
Accomplishments
- I receive a lot of recognition for my customer service from patient, family and staff. I was one of the SICU Magnet Award Winners for 2025 at Riverside Methodus Hospital.
Certification
- Nurse Aide (Columbus State) and BLS
Timeline
Patient Support Assistant
OhioHealth Methodius Hospital
10.2024 - Current
Unit Service Coordinator
OhioHealth Methodius Hospital
05.2023 - 10.2024
Patient Intake Specialist
OhioHealth Home Medical Equipment
03.2022 - 04.2023
Medical Practice Representative
Mt Carmel Pulmonary & Sleep Medicine
01.2021 - 01.2022
Oncology Coordinator
The James Cancer Hospital & Solove Research Instit
11.2008 - 10.2018
Medical Office Associate
Ohio State University Medical Center
07.2002 - 11.2008
Patient Admitting Representative
Ohio State University Hospital East
11.1987 - 11.2002