Zabrina Diaz
Deerfield, IL,AR
Summary
Accomplished and dedicated Non-Profit Administrator, Human Resource, Operations and Data Systems Director. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals. Successful experience elevating the work of colleagues and their respective departments through the human resource, data and operations functions and consistently meet and exceed departmental and organizational goals.
Overview
16
16
years of professional experience
Work History
Consultant - Salesforce
Self Employed Services
04.2023 - Current
- Create elements in Salesforce platform designed to accommodate needs of organizations currently under contract.
- Troubleshoot and test Salesforce platform elements prior to deployment.
Director of Recruitment and Operations
The Academy Group
10.2022 - Current
- Manage collection and analysis of human resource, operations, and program data to guide employee and program practices across organization.
- Salesforce and Academy Group Student and Parent Portal Administrator.
- Develop functionality within Salesforce and Portal platforms to increase usership at organization, improve platform functionality.
- Ensure all organization and performance goal metrics are tracked and managed through our Salesforce platform.
- Successfully designed and implemented human resource employee programming.
- Devised and practiced hiring and recruitment policies for organization.
- Create policies and procedures to address operational and data needs across organization.
- Created and manage Return on Investment System to consistently monitor finance, operations, and program performance across organization.
- Achieved staffing objectives through strategic planning, program management expertise, and knowledge of effective recruitment, interviewing and training procedures.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Discovered and resolved complex employee issues that affected management and business decisions.
Director of Recruitment and Program Operations
The Academy Group
07.2020 - 10.2022
- Functioned as Salesforce Administrator at organization.
- Identified and provided solutions for operational needs across organization.
- Designed, developed and implemented Academy Group Parent and Student Portal.
- Designed and ensured integration between Academy Group Parent and Student Portal and Salesforce Platform.
- Managed Academy Group website development and maintenance, and communications platforms for Academy Group use.
- Represented Academy Group at external stakeholder meetings and demonstrated competence, professionalism and client-focused approach to services.
- Reviewed business priorities and staff performance goals to support Academy Group program and achieve outcomes.
- Led Diversity, Equity, and Inclusion (DEI) committee including design and implementation monthly DEI programming.
- Recruited, hired, and onboarded personnel, working to establish key internal functions and outline scope of positions to enhance work of organization in collaboration with Executive Director and Director of Talent.
Recruitment and External Programs Manager
The Academy Group
11.2018 - 07.2020
- Developed and implemented student and family recruitment model and onboarding process.
- Created and disbursed all Chicago Academy recruitment and program collateral.
- Created and maintained partnerships with 30+ CPS schools, and 5+ Charter Schools in Chicago.
- Developed and implemented evaluation process for External Program department.
- Developed and maintained logistics workflows, procedures and reports.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
Behavioral Intervention Lead
KELLY HIGH SCHOOL, CHICAGO PUBLIC SCHOOLS
03.2018 - 11.2019
- Developed strategy for school-wide implementation of necessary elements of Multi-Tiered System of Supports (MTSS).
- Co-Lead ongoing professional development for school administration, faculty, and staff.
- Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
School Based Counselor/Art Therapist
Brighton Park Neighborhood Council
04.2017 - 03.2018
- Kelly high school, chicago public schools, Provide school-based individual and group Art Therapy/Psychotherapy via weekly composition of client-centered art therapy directives.
- Establishment of positive communication with clients' families, teachers, school administrators, and external service providers
- All services provided in both English and Spanish.
Clinician, Southwest Key Program
Southwest Key
01.2017 - 04.2017
- Maintain counseling caseload of 15-20 unaccompanied minors (UAC) who have recently entered United States traveling from Honduras, El Salvador, Chiapas, MX, Mexico, and Guatemala - ages 0-17.
- All services and documentation provided in both English and Spanish.
Director of School Based Programs
Brighton Park Neighborhood Council
02.2011 - 04.2012
- Managed all aspects of BPNC + Kelly High School, Burroughs, Davis, Shields Elementary Community Schools including supervision of 4 Resource Coordinators, 4 School Based Counselors and management of all personnel, recruitment, programmatic, compliance, evaluation, policy, and budgetary elements.
- Develop BPNC School-Based Counseling Program Manual including creation of all clinical policies and documents in alignment with policies and procedures of Chicago Public Schools.
Consultant, SEL Curriculum Development
Chicago Public Schools
08.2008 - 02.2010
- Worked alongside Burroughs Elementary School Assistant Principal to create an Advisory Program for students in grades 6-8.
- Created social-emotional elements of curriculum, art based directives for each lesson, facilitated training for Burroughs middle school faculty and administrators for grades 6-8 for each Advisory Program lesson, created and implemented evaluation system for students of Advisory Program.
School Based Clinician
SGA, Brighton Park Neighborhood Council
07.2007 - 02.2010
- Facilitated therapeutic intervention, conflict resolution and crisis intervention for students and families attending Chicago Public Schools.
- Conducted individual therapy, group therapy, and family therapy sessions. Maintained student files and required documentation.
Education
Master of Human Resource Management & Development - Human Resource Management And Development
National Louis University
Chicago, IL05.2021
Master of Arts - Art Therapy
The School of The Art Institute of Chicago
CHICAGO, IL06.2006
Bachelor of Arts - Studio Art, Art History, Latin American History
Southwestern University
Georgetown, TX06.2002
Skills
- Successful experience in design, development, and data maintenance in Salesforce and Apsona platforms
- Proficient in Form Assembly and Form Assembly integration with Salesforce
- Excellent analytical and problem solving skills
- Excellent ability to develop and operations and human resource needs assessments with demonstrated success in application of findings
- Demonstrated success with design and implementation of data products strategies to address operational and human resource needs
- Successful experience problem solving for data system inquiries presented by mid and senior level management
- Successful management of all personnel related elements
- Advanced proficiency in Google Suite and Microsoft Office
- Excellent team member and positive presence in organization
- Bilingual, Spanish
Timeline
Consultant - Salesforce
Self Employed Services
04.2023 - Current
Director of Recruitment and Operations
The Academy Group
10.2022 - Current
Director of Recruitment and Program Operations
The Academy Group
07.2020 - 10.2022
Recruitment and External Programs Manager
The Academy Group
11.2018 - 07.2020
Behavioral Intervention Lead
KELLY HIGH SCHOOL, CHICAGO PUBLIC SCHOOLS
03.2018 - 11.2019
School Based Counselor/Art Therapist
Brighton Park Neighborhood Council
04.2017 - 03.2018
Clinician, Southwest Key Program
Southwest Key
01.2017 - 04.2017
Director of School Based Programs
Brighton Park Neighborhood Council
02.2011 - 04.2012
Consultant, SEL Curriculum Development
Chicago Public Schools
08.2008 - 02.2010
School Based Clinician
SGA, Brighton Park Neighborhood Council
07.2007 - 02.2010
Master of Human Resource Management & Development - Human Resource Management And Development
National Louis University
Master of Arts - Art Therapy
The School of The Art Institute of Chicago
Bachelor of Arts - Studio Art, Art History, Latin American History
Southwestern University
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