Summary
Overview
Work History
Education
Skills
Timeline
Generic

ZABRINAH BROWN

Level III Administrative Assistant
Milpitas,CA

Summary

Accomplished program manager and seasoned office coordinator with a robust background in managing complex initiatives and ensuring seamless office operations. With a successful track record spanning 2.5 years in program management, consistently delivering exceptional results on project goals through strategic planning, cross-functional collaboration, and meticulous execution. Complementing expertise in program management, experience as an office coordinator has effectively orchestrated day-to-day operations, managed resources, coordinated events, and optimized administrative processes for enhanced efficiency.

Overview

4
4
years of professional experience

Work History

Office Coordinator

Stanford University
8 2021 - 8 2023
  • Masterfully navigated myriad intricate financial transactions, seamlessly managing purchasing and reimbursement requests, expertly resolving discrepancies.
  • Spearheaded facilitation of capital and special equipment requests, contributing to meticulous vendor selection process, ensuring optimal financial efficiency and operational excellence.
  • Streamlined office procedures, resulting in 20% increase in overall efficiency.
  • Innovated and designed impactful documents and correspondence for high-profile occasions, including presentations, course materials, grants, conferences, seminars, and reports.
  • Coordinated with vendors for office supplies and services, negotiating contracts, optimizing cost efficiency while maintaining high-quality standards.
  • Cultivated and nurtured robust relationships with key stakeholders, resulting in significant upswing in customer satisfaction through delivery of unparalleled and proactive customer support, enhancing overall client experience.
  • Managed planning and execution of department events, meetings, seminars, and workshops.
  • Strategically partnered with on-campus partners to spearhead and elevate impactful events, showcasing talents in marketing and meticulous organizational planning.
  • Captured and disseminated comprehensive meeting notes with precision, ensuring key insights were seamlessly communicated to the team, fostering enhanced collaboration and informed decision-making.

Program Manager

Stanford Univeristy
12.2019 - 08.2021
  • Directed, interviewed, and empowered dynamic team of 50+ tutors, overseeing submission of 1,000+ tutoring hours per quarter, fostering community of academic excellence and student support
  • Achieved exceptional 80%+ tutor match rate, with 75% of matches made within first week of initial request, demonstrating efficiency and responsiveness in meeting student needs
  • Developed and created comprehensive training programs based on data analysis, ensuring alignment with organizational objectives
    Implemented innovative suggestions and utilized available resources through collaborative efforts with on-campus staff, enhancing effectiveness and relevance of training initiatives
  • Elevated impact of tutor program by revamping training documents and virtual sessions, resulting in substantial surge in applicant volume and notable enhancement in overall program effectiveness
  • Formulated and implemented comprehensive policies and procedural documents, establishing robust framework that optimized efficiency, ensured compliance, and promoted seamless operations within organization
  • Championed best practices in project management, fostering a culture of continuous improvement
  • Improved program efficiency by streamlining processes and implementing time-saving solutions

Administrative Assistant

Stanford University
10.2017 - 06.2020
  • Greeted and assisted a high volume of visitors, creating a positive and welcoming atmosphere as the initial point of contact for clients, guests, and team members
  • Successfully managed and resolved unexpected situations and crises at the front desk, demonstrating quick thinking and problem-solving abilities
  • Collaborated with colleagues to ensure a smooth handover of responsibilities during shift changes, contributing to a seamless transition in front desk operations
  • Organized and optimized daily schedules for executives and staff, ensuring seamless coordination and maximizing efficiency
  • Coordinated with vendors for office supplies and services, negotiating contracts, and optimizing cost efficiency while maintaining high-quality standards.

Education

Communication

Mission Community College
Santa Clara, CA
09.2012 - 01.2013

Skills

  • Customer Service - 10 years

  • Administrative Support - 10 years

  • Social Awareness - 8 years

  • Microsoft Suite - 6 years

  • Qualtrics - 4 years

  • Empathy - 2 years

  • Project Management - 2 years

  • Data Analysis - 2 years

  • Talent Acquisition Strategy - 2 years

  • Project Management - 2 years

  • Sales and Marketing - 2 years

  • Financial Reporting (OBI) - 2 years

Timeline

Program Manager

Stanford Univeristy
12.2019 - 08.2021

Administrative Assistant

Stanford University
10.2017 - 06.2020

Communication

Mission Community College
09.2012 - 01.2013

Office Coordinator

Stanford University
8 2021 - 8 2023
ZABRINAH BROWNLevel III Administrative Assistant