Zabrinna Santiago
Aliso Viejo,CA
Summary
Resourceful student with proven experience in customer service and international business support. Excels in fast-paced environments, fostering teamwork and positive client relationships. Expertise in research, process documentation, and organization, complemented by bilingual proficiency in English and Filipino.
Overview
2
2
years of professional experience
Work History
Concierge
Ivy Park
01.2026 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and requests, enhancing overall guest satisfaction.
- Coordinated reservations and bookings using industry-standard software systems, ensuring seamless guest experiences.
- Supported guests with special needs, demonstrating empathy and understanding to foster a welcoming environment.
- Managed multiple tasks simultaneously while maintaining professionalism and efficiency under pressure.
Server
Ivy Park
10.2024 - Current
- Delivered food and beverages promptly, prioritizing customer needs.
- Managed multiple tables concurrently while maintaining high service quality.
- Coordinated with team members during peak hours to streamline service and maintain quality.
- Created welcoming atmosphere for guests as first point of contact, enhancing overall dining experience.
- Built rapport with regular customers, fostering loyalty and repeat visits.
Intern
All Asian Countertrade, Inc.
07.2025 - 07.2025
- Collaborated with team members to streamline operational processes.
- Communicated effectively with suppliers and clients.
- Completed day-to-day duties accurately and efficiently.
Education
California State University, Fullerton
Fullerton, CA05-2030
High School Diploma -
Aliso Niguel High School
Aliso Viejo06-2026
Skills
- Guest communication
- Guest interaction
- Event coordination
- Customer relations
- Service excellence
- Organizational multitasking
- Time management
- Attention to detail
- Verbal and written communication
Languages
English
Native/ Bilingual
Filipino
Native/ Bilingual
Timeline
Concierge
Ivy Park
01.2026 - Current
Intern
All Asian Countertrade, Inc.
07.2025 - 07.2025
Server
Ivy Park
10.2024 - Current
California State University, Fullerton
High School Diploma -
Aliso Niguel High School