Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Zac crowder

Grove City,OH

Summary

Adept at elevating customer experiences and streamlining operations, I excelled at Englefield Oil by fostering team collaboration and enhancing service quality. With skills in critical thinking and staff training, I consistently improved satisfaction rates and operational efficiency, leading to a notable increase in repeat business. My proactive approach and ability to resolve issues swiftly underscore my commitment to excellence.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Wendys Restaurant
06.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Assistant Manager

Englefield Oil
04.2022 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Kitchen Steward

Eldorado Casino
10.2022 - 04.2023
  • Washed utensils, cookware, dishes and trays.
  • Enhanced kitchen efficiency by streamlining dishwashing and cleaning processes.
  • Maintained high standards of cleanliness in the kitchen, resulting in improved health and safety inspections.
  • Drained, stacked and dried items after washing.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Assisted cooks with basic food preparation tasks when needed, aiding in meeting tight deadlines during busy periods.
  • Managed waste disposal efficiently, complying with established environmental policies and regulations.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
  • Consistently maintained a sanitary work environment through diligent cleaning practices, reducing cross-contamination risks significantly.
  • Collaborated with team members to ensure smooth kitchen operations during peak hours.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Received positive feedback from supervisors for consistently maintaining a clean and organized workspace.
  • Performed regular deep-cleaning tasks on appliances, utensils, and work surfaces, prolonging their lifespan.
  • Cleaned and maintained floors and walls in kitchen and dishwashing area, reducing falls among staff members.

Assistant Manager

Englefield Oil
10.2013 - 06.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

CSR

Target
05.2007 - 10.2008
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

High School Diploma -

Grove City High School
Grove City, OH
05-2003

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Professional telephone demeanor
  • Follow-up skills
  • Paperwork processing
  • Staff training
  • De-escalation techniques
  • Assertiveness

Timeline

Customer Service Representative

Wendys Restaurant
06.2024 - Current

Kitchen Steward

Eldorado Casino
10.2022 - 04.2023

Assistant Manager

Englefield Oil
04.2022 - 09.2023

Assistant Manager

Englefield Oil
10.2013 - 06.2022

CSR

Target
05.2007 - 10.2008

High School Diploma -

Grove City High School
Zac crowder