Summary
Overview
Work History
Education
Skills
Timeline
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Zac Iovanella

Haverhill,MA

Summary

Dedicated to servant leadership. 6+ years wearing multiple hats - from managing sales development teams to serving as main point of contact for C-level executives. A true people person, highly invested employee, driven by results.

Overview

6
6
years of professional experience

Work History

Client Engagement Manager

Paylocity
07.2023 - Current
  • Maintained a book of business comprising over 30 clients with an ARR of $6.2 million
  • Successfully extended contracts for 13 clients, securing 1-,2-, and 3-year terms within a 2-month span
  • Established strong rapport with C-level executives, understanding their business models and strategies and becoming a trusted advisor within my portfolio
  • Developed strong relationships with internal partners, fostering collaboration to enhance client satisfaction
  • Identified client business challenges and objectives, mapping Paylocity features and benefits to address these needs
  • Worked closely with Sales, Client Services, and other Paylocity divisions to drive solutions and improve client satisfaction
  • Identified opportunities for upselling additional products to meet clients’ strategic needs
  • Regularly consulted with clients on best practices, increasing product utilization and engagement across the client portfolio
  • Identified client retention risks and implemented mitigation plans, ensuring a 100% retention rate within the assigned portfolio
  • Identified areas of client dissatisfaction and advocated for solutions, resolving a range of operational issues on behalf of clients
  • Served as a strong advocate for clients, representing their needs and requirements to internal stakeholders.

Senior Account Manager/Senior Sales Development Manager

Reveneer
01.2018 - 01.2023
  • Conducted initial interviews with C-level executives to develop GTM sales playbooks and onboard new clients effectively in the SaaS industry
  • Build out and streamline the sales process from initial introduction calls to closed won business
  • Led and managed over 200 SDRs across 40 different industries
  • Coached SDRs on value proposition, email construction, time management, sales process, organization, data analysis, customer-facing skills, and overall career development
  • Managed and retained $450K MRR, equating to $5.4M ARR
  • Conducted monthly and quarterly business reviews with key stakeholders and executives
  • Successfully expanded into 48% of the existing client base, generating an additional $10K MRR per SDR
  • Held weekly 1:1 meetings with internal leaders to discuss KPIs, including connect/conversation rates, meetings scheduled/delivered rate, and opportunity progression
  • Delivered bi-annual performance reviews to determine employee promotions
  • Interviewed, hired, and trained new employees
  • Reported to executive stakeholders, identifying upsell opportunities, areas of improvement, ROI attainment, and SDR performance.

Education

Bachelor of Business Administration -

Plymouth State University
Plymouth, NH
12.2014

Skills

  • Expansive knowledge and experience using SFDC Reporting, Dashboards, Salesloft, Zoominfo, LinkedIn Sales Navigator
  • Interpersonal Skills: communication, collaboration, leadership, promoting equity and teamwork
  • Professional Skills: detail-oriented, negotiating, problem-solving, critical thinking
  • Relationship Management
  • Relationship Building
  • Strategic Planning
  • Client Base Retention

Timeline

Client Engagement Manager

Paylocity
07.2023 - Current

Senior Account Manager/Senior Sales Development Manager

Reveneer
01.2018 - 01.2023

Bachelor of Business Administration -

Plymouth State University

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Zac Iovanella