Zac Kunkemoeller
Cincinnati,OH
Summary
Experienced and dedicated customer service representative with over 5 years of hands-on experience in effectively serving and assisting customers. Well-versed in project and time management, possessing a strong ability to handle multiple tasks simultaneously while maintaining a high level of efficiency. Adept at resolving conflicts and finding solutions, committed to fostering professional relationships with clients to drive business growth and enhance profitability.
Overview
9
9
years of professional experience
Work History
Intake Specialist
O'connor Acciani and Levy
Cincinnati, OH
05.2023 - Current
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Assessed clients' needs and determined eligibility for intake services.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Offered compassionate and attentive guidance to patients during crisis situations.
Front Desk Customer Service Representative
Hilton Hotels Corporation
Cincinnati, Ohio
06.2021 - 05.2023
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
Front Desk Customer Service Representative
Best Western Clermont
Cincinnati, OH
05.2018 - 06.2021
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Maintained transaction security by verifying payment cards against identification.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Delivery Truck Driver
Richelieu America Ltd
Cincinnati, OH
03.2016 - 02.2018
- Delivered packages on time while developing new routes with concern for both safety and weather.
- Conducted efficient cargo transfers to maintain route schedules.
- Delivered packages from distribution center to residential areas using self-developed routes.
Education
No Degree - Criminal Justice
University of Cincinnati
Cincinnati, OHHigh School Diploma -
Anderson High School
Cincinnati, OH05.2013
Skills
- Account management
- Recordkeeping strengths
- Complaint resolution
- Stocking and replenishing
- Money handling abilities
- Multi-line phone talent
- Stock management
- Professional telephone demeanor
- Report preparation
- Staff education and training
- Credit card processing
- Key holder experience
- Sales expertise
Timeline
Intake Specialist
O'connor Acciani and Levy
05.2023 - Current
Front Desk Customer Service Representative
Hilton Hotels Corporation
06.2021 - 05.2023
Front Desk Customer Service Representative
Best Western Clermont
05.2018 - 06.2021
Delivery Truck Driver
Richelieu America Ltd
03.2016 - 02.2018
No Degree - Criminal Justice
University of Cincinnati
High School Diploma -
Anderson High School