Summary
Overview
Work History
Education
Skills
Development and training sessions achieved
Recognitions and Awards
Systems and programs
References
Accomplishments
Timeline
Generic

Zac McCollum

Marion,AR

Summary

Strong organizational and analytical skills, capable of processing large capacity with experience managing multiple functions successfully. Motivated to lead and contribute with a team mentality and ability to develop necessary skillsets. I am a team player and multitask daily. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Proficient Service Representative knowledgeable about scheduling appointments, updating accounts, and managing calendars. Offering many years of customer relations experience and a deep understanding of the industry. Adept at resolving customer concerns and building retention.

Overview

15
15
years of professional experience

Work History

Warehouse Service Representative II

Agiliti Health Inc.
- Current
  • Efficiently processed district orders for equipment and accessories
  • Prioritize orders to ensure customers’ “need by” dates are met
  • Pack and ship equipment to meet customer requests and minimize costs and damage
  • Select carrier and service level to meet district requests and minimize costs
  • Pack and ship equipment to meet carrier’s requirements and district’s facilities, (including crates, pallets, and boxes) and minimize shipping damage
  • Complete required shipping documents and/or computer entry
  • Contact carrier to arrange pick-up and delivery
  • Trace lost or delayed shipments
  • Support districts with inbound shipping by providing packing advice and selecting and scheduling carriers
  • Check incoming shipments against packing slip and note damaged and/or missing goods
  • Maximized accuracy in inventory control by promptly completing computer entries for receiving incoming goods

  • Maintain general appearance of warehouse, shelving, and shipping areas
  • Ensured sufficient inventory of packaging and shipping materials at all times
  • Operate and maintain forklift
  • Perform clerical functions as needed to maintain warehouse operations
  • Receive and dispense supply inventory
  • Maintain inventory control systems to help ensure proper inventory levels
  • Enter transfer activity
  • Support with periodic physical counts of supply inventory
  • Maintain logs, bills of lading, manifest and other shipping documents as required
  • Support with processing equipment tagged for disposal
  • Provide 24-hour call as directed by Operations Manager - District
  • Detailed-oriented
  • Basic math skills
  • Time management and organizational skills

  • Ability to work independently or in team environment
  • Ability to provide training and development for JR WSR staff
  • Developed strong skills for effective communication
  • Ability to run reports and provide practical input and feedback
  • Understand processes and data related to ISO and or OCG guidelines.
  • Worked closely with supervisors to ensure that tasks were completed according to company standards.
  • Upheld strict standards for quality and performance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Prevented key account losses by researching discrepancies and correcting problems.

Alarm Coordinator

AutoZone Inc.
Memphis, TN
10.2017 - 01.2022
  • Effectively oversaw dispatching and processing of multiple alarm signals, encompassing CCTV events, building security incidents, and phone traffic management. Acted as primary liaison for truck drivers by facilitating access to unauthorized locations in autozone stores as well as stopping alarms for timely deliveries. Regularly monitored driver's wellbeing during their delivery tasks.
  • Maintained and updated alarm processing database, making necessary program adjustments for improved performance.
  • Proactively identifying and addressing potential security threats
  • Delivered support for alarm users on-site by applying first level protocols to analyze system issues and troubleshoot events effectively for driving essential functional outcomes like arming, disarming, force arming, and malfunction assessment).
  • Ensured regular system backups and conducted equipment maintenance
  • Maintained the alarm system database by consistently updating call lists, assigning codes, adjusting site information, and managing account entries.
  • Developed strong excel and PC skills as a result of quick turn data pulls.
  • Facilitated communication between different departments in order to resolve issues quickly.

Assistant Manager

Meadowbrook Country Club
West Memphis, AR
02.2013 - 07.2017
  • Direct management of operational employees responsible for daily, functional success
  • Inventory management responsible for forecasting replenishment of necessary commodities, tools, equipment etc
  • Responsible for managing and maintaining outstanding relationships with vendors, members, and staff
  • Driving efficiency in daily purchase orders and actively vetting market for best ROI on merchandise.

Pro Shop Attendant

Marion Golf & Athletic Club
Marion, AR
08.2009 - 05.2012
  • Assisted management with memberships marketing specific to a new rural market
  • Operated cash register completing monetary transactions
  • Contributed to running a clean, friendly, and well-maintained facility
  • Ensured a safe and secure facility and ensuring proper check-in procedures.

Education

Associate Degree - Computer Science

Lemoyne-Owen
01.2016

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Analytical ability
  • KPI identification
  • RCA
  • Business decision-making
  • Social media promotion
  • Social media advertising
  • Spanish language
  • System updates
  • Database Management
  • Customer Relationship Management
  • Schedule Management
  • Account Management
  • Remote assistance
  • Customer Relations
  • Technical Support

Development and training sessions achieved

  • Communication Strategies
  • Public Speaking
  • Interpersonal Skills
  • Leadership and Influence
  • Coaching and Mentoring
  • Microsoft Excel

Recognitions and Awards

  • Extra Miler for Q3FY21 for Quarter- Nominated by Jerry Blum/Pat Barker
  • WITTDTJR PD4FY18 – Nominated by CEO Bill Rhodes
  • Extra Miler PDFY18 - Nominated by Pat Barker
  • PD07FY21 – Nominated by Jennie Anderson SVP Loss Prevention

Systems and programs

  • DICE- Alarm Monitoring System & Data Entry.
  • RPS Bosch- Access to Every Alarm system in the AutoZone database Remotely
  • Excel
  • Clinton AVMS & Image Vault- CCTV monitoring systems for AZ Stores and Distribution Centers.

References

Provided upon request.

Accomplishments

  • Extra Miler of The Quarter. - Going the extra mile to ensure the job was handeled.

Timeline

Alarm Coordinator

AutoZone Inc.
10.2017 - 01.2022

Assistant Manager

Meadowbrook Country Club
02.2013 - 07.2017

Pro Shop Attendant

Marion Golf & Athletic Club
08.2009 - 05.2012

Associate Degree - Computer Science

Lemoyne-Owen

Warehouse Service Representative II

Agiliti Health Inc.
- Current

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Zac McCollum