Zachary Messina
South Portland,ME
Summary
Dynamic and results-driven General Manager with extensive experience in the hospitality industry, known for directing teams, enhancing customer service, and driving profitability. Proven track record in leading and training staff, developing and implementing strategic business plans, and optimizing operational efficiency. Skilled in financial management, market analysis, and vendor negotiations, with a demonstrated ability to reduce overhead costs and increase revenue.
Overview
3
3
years of professional experience
Work History
General Manager
OTTO
08.2024 - Current
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Delivered in-depth training to 25+ workers in food preparation and customer-facing roles to promote strong team performance.
General Manager
Herget Hospitality Group
01.2024 - 07.2024
- Directed a team of 21 staff members, including bartenders, security, and kitchen personnel, ensuring high levels of performance, morale, and customer service. Conducted regular training sessions and performance evaluations to promote a positive work environment and operational efficiency.
- Collaborated with ownership to develop and implement long-term strategies for business growth and operational improvements. Analyzed market trends and customer preferences to adjust offerings and maintain a competitive edge.
- Oversaw budgeting, forecasting, and financial reporting. Controlled costs through effective inventory management and vendor negotiations, achieving a 15% reduction in overhead expenses and increasing profitability.
Restaurant Manager
Burke Hospitality Group
04.2022 - 12.2023
- Supervised front-of-house operations, ensuring exceptional service and a welcoming atmosphere. Developed and implemented service protocols, resulting in a notable rise in repeat business.
- Created and maintained staff schedules to ensure adequate coverage during peak hours and special events. Optimized labor costs by balancing staffing levels with operational needs, achieving a reduction in overtime expenses.
- Spearheaded the recruitment and hiring process for front-of-house staff, including drafting job descriptions, conducting interviews, and selecting candidates. Managed the disciplinary process, including investigating and addressing performance issues and behavioral concerns. Administered fair and consistent disciplinary actions and terminations, maintaining operational stability and a positive work environment.
Bar Manager
Savage Craft Ale Works
08.2021 - 04.2022
- Designed and curated a dynamic cocktail menu that complemented the brewery's craft beer offerings. Created innovative and signature cocktails that enhanced the guest experience and drove bar sales, resulting in a increase in cocktail revenue.
- Managed daily operations of the brewery's taproom, including staff supervision, customer service, and inventory control. Implemented efficient processes that enhanced service delivery and operational efficiency.
Education
Bachelors - Business Management
University of South Carolina
Columbia05-2021
Skills
- Project Management
- Communication
- Operational Management
- Financial Acumen
- Technology Proficiency
Timeline
General Manager
OTTO
08.2024 - Current
General Manager
Herget Hospitality Group
01.2024 - 07.2024
Restaurant Manager
Burke Hospitality Group
04.2022 - 12.2023
Bar Manager
Savage Craft Ale Works
08.2021 - 04.2022
Bachelors - Business Management
University of South Carolina
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