Zac Roberts

• Collaborate with our branch manager and other assistant manager to evaluate, plan, and organize day to day activities

• Streamlined branch training programs through eMentor system oversight, ensuring consistent skill development and maintaining up-to-date certifications for all staff members

• Implemented systematic exception tracking protocols and monthly audit procedures, strengthening operational compliance and maintaining branch security standards

• Regularly coached staff through one-on-one reviews, promoting professional growth and fostering a culture of continuous improvement.

• Spearheaded cross-functional initiatives as Assistant Branch Manager III, fostering collaboration between MSR and teller operations while maintaining service excellence across departments

• Orchestrated comprehensive branch scheduling and staffing optimization, ensuring seamless coverage while managing employee development through structured reviews and coaching sessions

• On committee to oversee the release of new programs to the MSRs that help cross selling to our members more routine

• Led Route 66 team initiatives to enhance product knowledge across MSR teams, developing effective cross-selling strategies and improving member service delivery

• Assist and deliver quality service for both internal and external members with questions, new accounts, loans, debit cards, and account maintenance as needed

• Investigated customer accounts to find outages where the member or the credit union may have been at fault.

• Audited teller transactions after an outage to locate the source of the misapplied transaction.

• Notary for the State of Alabama

• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Cross-sold bank products and services to meet customer needs and provide options.
• Greeted customers and delivered information about new account processes.
• Presented new and additional products and services to existing customers.
• Explained account terms and conditions to customers.
• Verified customer identity and reviewed documentation for accuracy.
• Responded to customer inquiries regarding new accounts and account services.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
• Resolved customer issues through thorough dispute investigation.
• Opened customer accounts and provided deposit and withdrawal receipts.
• Educated and engaged customers with new bank products and services.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Responded proactively and positively to rapid change.
• Maintained up-to-date knowledge of product and service changes.

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Educated customers on use of banking website and mobile apps.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Maintained friendly and professional customer interactions.
• Executed wire transfers, stop payments and account transfers.

• Ensured projects/tasks are executed as instructed and meet Lowe’s execution standards while maintaining a high level of customer service

• Communicated all questions and issues to the Store Manager

• Orchestrated comprehensive store maintenance protocols, elevating shopping experience through organized displays and clean aisles while maintaining Lowe's execution standards

• Implemented systematic monthly auditing processes to verify task completion accuracy and timeliness, strengthening operational efficiency across departments

• Monitored training to ensure associates are up to date with all required policies and procedures

• Streamlined scheduling operations and timecard management, ensuring optimal staff coverage while maintaining compliance with labor regulations

• Member of safety team, helped make the workplace a safer environment for all employees

• Spearheaded workplace safety initiatives as safety team leader, developing preventive measures and protocols that enhanced employee well-being

• Ability to diffuse highly volatile situations in a prompt and professional manner

• Patrolled and monitored base activities

• Responded to disturbance calls and processed offenders when necessary

• Dealt directly with public, both on and off base

• Commanded tactical security operations for billion-dollar government assets, leading a team of 10 military police officers while maintaining strict compliance with security protocols

• Spearheaded youth safety education initiatives at DoD schools, developing and delivering engaging programs that enhanced community relations

• Held a Secret Security Clearance

• Led and supervised team of 10 military police officers, ensuring optimal patrol coverage and maintaining high security standards for critical government assets

• Responsible for continuous supervision of police officers’ daily law enforcement activities

• Possessed command and control over patrols on the road

• Orchestrated comprehensive daily reporting systems, documenting incidents and police activities while maintaining precise procedural compliance

• Reviewed daily incident reports and revised according to procedure

• Possessed knowledge necessary to perform well in a structured environment

• Served as key liaison between German citizens and American personnel, fostering positive international relations and resolving cross-cultural challenges effectively

• Implemented structured patrol protocols and emergency response procedures, strengthening base security and minimizing incident response times