Zac Wright
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the trucking industry from both logistics and mechanic point of view. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Service Advisor
Mhc Kenworth
2022.04 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Cross-trained and backed up other customer service managers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Sought ways to improve processes and services provided.
- Automotive Warranty Administrator
- Shop Supervisor
- Liaised with technicians and management teams to develop solutions and accomplish shared objectives with customers.
- Provided excellent customer care by responding to requests, building out repair estimates, assisting with product selection and handling ordering functions.
Carrier Services Representative
Express Logistics Inc.
2016.04 - 2022.04
- Provide support to customers, sales representatives and the company to eliminate sales growth limits
- Carrier sourcing and procurement, negotiating rates and tracking of shipments
- Establish and maintain carrier relationships to leverage the entire Express Logistics freight spend
- Monitor on time service standards for carriers
- Provide accurate and timely reporting of issues
- Meet key performance indicators
- Support sales team in reaching monthly goals
- Operate multiple systems to ensure records are maintained for new and existing customers, workloads throughout the process of pick up to delivery and communication is open between leadership and sales
- Collaborate with other sales teams to ensure seamless outcome for customer and carrier
Sales & Customer Service Representative
Sprint
2012.08 - 2014.07
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Knoxville High School
Knoxville05.2003
Skills
- Results and Detail Oriented in Fast Paced Environment
- Strong Problem Solver
- Resourceful and Process Oriented
- Team Leadership Skills
- Data Entry
- Service Estimates
- Excellent Computer Skills in all MS Office Applications
- Versed in Teams and Salesforce
- Strong Customer Service Skills
- Warranty Resolution
Timeline
Service Advisor
Mhc Kenworth
2022.04 - Current
Carrier Services Representative
Express Logistics Inc.
2016.04 - 2022.04
Sales & Customer Service Representative
Sprint
2012.08 - 2014.07
High School Diploma -
Knoxville High School
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