Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Zac Young

Chicago,IL

Summary

Quality-driven while focused on keeping business agile and efficient in changing market conditions. Offering 17+ years of vast experience hiring and training staff in hospitality, optimizing workflows and increasing team productivity. Diplomatic and motivational leader with good relationship-building and decision-making abilities.

Overview

15
15
years of professional experience

Work History

Director Of Premium Clubs Wrigley Field

Levy Restaurants
Chicago, IL
11.2023 - Current
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Coordinated activities between different departments to ensure successful completion of projects.
  • Analyzed financial data to make informed decisions on cost savings initiatives.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Maintained budgeting documents for accurate tracking of expenses.
  • Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Developed and maintained client relationships to grow business and improve account retention.

GM of Premium Clubs Wrigley Field

Levy Restaurants
Chicago, IL
06.2022 - 11.2023
  • Established and oversaw three salaried managers that managed the four premium clubs at Wrigley Field.
  • Mentored and progressed two hourly team members into now Club Managers and salaried positions.
  • Established and enforced clear goals to keep managers working collaboratively.
  • Completed monthly operational reviews to check budget compliance and identify areas in need of adjustment.
  • Oversaw department operations to align priorities and resources with organizational objectives.
  • Guaranteed overall delivery and quality of unit's offerings to customers.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Manager of Operations

Levy Restaurants
Chicago, IL
12.2018 - 06.2022
  • Opened Catalina Club in 2019. Transitioned to running Catalina and 1914 in 2021 after coming back from the pandemic.
  • Evaluate and enhance workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Organize and facilitate budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
  • Created premium handbook to document corporate policies, procedures and core signatures.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, hired and trained new staff on premium standards, customer relations and customer service.
  • Maintained a good work rapport with every department with in Wrigley to support premium operations.

Bar Supervisor 1914 Club

Levy Restaurants
Chicago, IL
12.2017 - 01.2019
  • Opened the first premium space in Wrigley Field. Worked with mentors to learn how to open the spaces for the future.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
  • Followed and implemented Levy Core Signatures for all staff.

Owner

Stitched Repairs
Naples, Chicago, FL, IL
01.2013 - 01.2020
  • Mobile business that repaired interiors, specializing in leather, vinyl, and carpet.
  • Built a client base of local used car dealerships as well as marketing strategies to target individual customers.

Bartender

De Cero / Backdoor Saloon & Grange Hall
Chicago, IL
01.2017 - 05.2018
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

General Manager /Lead Bartender

The Keys Bar and Grille
Fort Myers, FL
01.2015 - 01.2017
  • Helped open and rebranded the restaurant twice during ownership changes.
  • Generated over three million in revenue a year after rebranding.
  • Tracked monthly sales to generate reports for business development planning.
  • Maximized time and employee productivity, while handling payroll and accounting programs into new systems.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Implemented engagement, diversity and cultural enrichment programs to improve productivity and enhance staff morale.

Bartender

Tommy Bahamas
Naples, FL
01.2012 - 03.2014
  • Naples was the first location and their flagship restaurant and retail store for the corporation
  • Integrated into the corporate level of restaurant management. While learning trends and cocktail innovation.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

Bartender

The Pub Naples
Naples, FL
01.2009 - 01.2012
  • Studied and specialized in scotch, whiskey, and beer and how they are made, properly poured, and served
  • Provided continuing education to bar and wait staff on all spirits.
  • First level of education in to spirits and mentorship with craft cocktail knowledge.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.

Education

High School Diploma -

Manchester High School
Akron, OH
08.2002

Some College (No Degree) - Biology / Business

University of Akron
Akron, OH

Skills

  • Problem-Solving
  • Staff Training
  • Inventory Management
  • Staff Management
  • Team Leadership
  • Mathematical Calculation and Reasoning
  • Maintaining Compliance
  • Problem Anticipation and Resolution
  • Employee Motivation
  • Budget Control
  • Business Leadership
  • Process Improvement Strategies

Accomplishments

  • Assisted in opening all premium clubs in Wrigley field
  • Created premium handbook, club bible, menus, and full training program for new staff.
  • Attended level one Sommelier Classes 2022
  • Generated record sales numbers every year since 2018.

Timeline

Director Of Premium Clubs Wrigley Field

Levy Restaurants
11.2023 - Current

GM of Premium Clubs Wrigley Field

Levy Restaurants
06.2022 - 11.2023

Manager of Operations

Levy Restaurants
12.2018 - 06.2022

Bar Supervisor 1914 Club

Levy Restaurants
12.2017 - 01.2019

Bartender

De Cero / Backdoor Saloon & Grange Hall
01.2017 - 05.2018

General Manager /Lead Bartender

The Keys Bar and Grille
01.2015 - 01.2017

Owner

Stitched Repairs
01.2013 - 01.2020

Bartender

Tommy Bahamas
01.2012 - 03.2014

Bartender

The Pub Naples
01.2009 - 01.2012

High School Diploma -

Manchester High School

Some College (No Degree) - Biology / Business

University of Akron

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Zac Young