Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Groups
Personal Information
Languages
References
Timeline
Generic
Zac Zamora

Zac Zamora

Carthage

Summary

Dynamic Customer Experience Coordinator at Tutera Medical® with a proven track record in enhancing service quality through data analysis and effective communication. Skilled in customer relationship management and complaint resolution, I excel at implementing strategies that elevate customer satisfaction and drive engagement. Committed to delivering exceptional results in fast-paced environments. Seasoned Retail Consultant with broad knowledge in sales, customer service, and store operations. Skilled at fostering strong relationships with customers to drive loyalty and repeat business. Implemented strategies in previous roles that increased efficiency and improved store performance. Strengths include problem-solving, leadership, and the ability to thrive in high-pressure environments.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Retail Consultant

Survey.com
Nationwide
12.2019 - Current
  • Assisted customers with product inquiries and made tailored recommendations.
  • Maintained merchandising standards, optimizing product displays for visibility.
  • Collaborated with team members to uphold store cleanliness and organization.
  • Supported inventory management through regular stock checks and efficient restocking.
  • Engaged in training focused on customer service excellence and effective sales techniques.
  • Utilized point-of-sale systems for efficient transaction processing.
  • Collected customer feedback to identify improvement areas in service delivery.
  • Resolved customer complaints promptly while maintaining professionalism.

Customer Experience Coordinator

Tutera Medical®
Seneca
01.2013 - 12.2019
  • Assisted in managing customer inquiries and resolving issues efficiently.
  • Supported the implementation of customer feedback systems to enhance service quality.
  • Coordinated communication between departments to ensure a seamless customer experience.
  • Maintained accurate records of customer interactions and service requests.
  • Organized training materials for staff to improve customer service skills.
  • Executed routine follow-ups with customers to ensure satisfaction with services provided.
  • Participated in team meetings to discuss strategies for improving customer engagement.
  • Developed informative materials for customers regarding available medical services and support options.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities to improve the customer experience process.
  • Created detailed reports of customer interactions and feedback.
  • Conducted regular training sessions for employees on best practices for providing excellent customer service.
  • Developed strategies for addressing common issues that arise during the customer experience journey.
  • Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
  • Assisted customers with returning items and understanding applicable policies.
  • Monitored customer feedback through surveys and phone calls.
  • Reviewed client feedback on social media platforms and responded accordingly.
  • Resolved customer complaints in a timely manner.
  • Provided technical support to customers via phone or online chat channels.
  • Collected data from various sources such as focus groups, interviews, and surveys in order to understand how customers interact with products and services.
  • Investigated issues with orders and coordinated delivery logistics.
  • Coordinated promotional events to bring in customers and highlight business features.
  • Maintained comprehensive records of all customer interaction activities.
  • Generated reports based on insights gained from analyzing collected data.
  • Managed web content related to different aspects of the company's products and services offering.
  • Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
  • Participated in brainstorming sessions with colleagues to develop innovative solutions for enhancing the overall user experience.
  • Analyzed performance metrics to measure success of initiatives aimed at improving the customer experience.
  • Collaborated with other departments to streamline processes for better customer outcomes.
  • Drafted targeted email campaigns designed to increase brand awareness and loyalty among customers.
  • Gathered data on customer trends and preferences to inform decision-making.
  • Recommended changes or improvements in existing processes or procedures related to the delivery of services and products.
  • Assisted customers with product selection, ordering, returns and refunds.
  • Managed check-out operations and upheld high standards of customers service.
  • Participated in workshops and seminars to stay updated on customer service trends and technologies.
  • Trained new customer service staff on best practices and company policies.

Sales Supervisor

ConocoPhillips
Haysville
11.2001 - 01.2013
  • Supervised daily sales operations and ensured adherence to company policies.
  • Trained and mentored new sales staff on product knowledge and customer service.
  • Coordinated team schedules to optimize coverage during peak sales hours.
  • Managed inventory levels and organized stock for efficient product access.
  • Developed visual merchandising displays to enhance product presentation.
  • Resolved customer complaints and provided solutions to improve satisfaction.
  • Analyzed sales data and trends to inform team strategies and objectives.
  • Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
  • Intervened in difficult customer situations to resolve issues quickly and efficiently.
  • Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Processed cash, credit and check transactions with POS system and cash register.
  • Developed and implemented sales strategies to increase customer base.
  • Maintained relationships with customers through regular follow-up calls and emails.

Logistics Coordinator

United Postal Service, UPS
Austin
10.2009 - 01.2010
  • Coordinated shipments and deliveries to ensure timely arrival at destinations.
  • Managed inventory levels and maintained accurate records of stock movements.
  • Communicated with suppliers and vendors to resolve shipping discrepancies.
  • Oversaw order processing and ensured compliance with company policies.
  • Developed logistics strategies to optimize transportation routes and reduce costs.
  • Trained new staff on logistics procedures and best practices for efficiency.
  • Analyzed transportation data to identify trends and improve service quality.
  • Collaborated with cross-functional teams to streamline supply chain operations.
  • Assisted in developing processes for receiving, storing and distributing materials according to established procedures.

Education

DIPLOMA -

PIONEER TECHNOLOGY CENTER
01.2011

Core Curriculum - High school or equivalent

WICHITA HIGH SCHOOL SOUTHEAST
Vernon, TX
01.2004

Skills

  • Childcare and caregiving
  • Customer engagement
  • Visual merchandising
  • Inventory management
  • Point-of-sale systems
  • Sales strategy development
  • Customer relationship management
  • Data analysis
  • Documentation review
  • Cash handling and register operation
  • Guest services and customer support
  • Typing and data entry
  • Food preparation and cooking
  • Automotive repair and maintenance
  • Cleaning and custodial services
  • Patient care and observation
  • Medical office experience and terminology
  • Microsoft Excel and Word proficiency
  • Store management and merchandising
  • Animal handling and kennel experience
  • Security and loss prevention strategies
  • Home care and hospice care
  • Teaching and mentoring skills
  • Distribution center operations
  • Commercial driving and delivery experience
  • Crisis intervention and negotiation skills
  • Experience administering injections
  • Laboratory experience in medical settings
  • Communication skills in English and American Sign Language
  • Team collaboration and organizational skills
  • Data collection and analysis techniques
  • Marketing strategies for business development
  • Warehouse operations and logistics management
  • Team collaboration
  • Complaint resolution
  • Staff training
  • Problem solving
  • Effective communication
  • Attention to detail
  • Adaptability to change
  • Event coordination
  • Performance analysis
  • Store operations
  • Order processing
  • Brand promotion
  • Merchandise planning
  • Pricing adjustments
  • Payment processing
  • Warehouse coordination
  • Loss prevention awareness
  • Promotional event support
  • Hospitality and accommodation
  • New product launches
  • Cash handling accuracy
  • Customer feedback collection
  • Patience and empathy
  • Time management capabilities
  • Stockroom organization
  • Product knowledge expertise
  • Product labeling
  • POS system operation
  • Fashion sense and styling
  • Loss prevention
  • In-store promotions
  • Complex Problem-solving
  • Upselling strategies
  • Gift wrapping
  • Inventory management proficiency
  • Product merchandising
  • Sales floor organization
  • Product restocking
  • Inventory replenishment
  • Order fulfillment
  • Complaint handling
  • Cash register operation
  • Signage updating
  • Flexible schedule availability
  • Cross-selling techniques
  • Loyalty program knowledge
  • Seasonal promotions
  • Conflict resolution techniques
  • Marketing campaign support
  • Inventory tracking
  • Customer assistance
  • Retail transactions processing
  • Store maintenance know-how
  • Multitasking
  • Customer service
  • Team collaboration aptitude
  • POS systems
  • Sales target achievement
  • Adaptability and resilience
  • Customer relations management
  • Brand representation
  • Product ordering
  • Retail metrics and goals
  • E-commerce understanding
  • Reliability
  • Professional demeanor
  • Relationship building
  • Checkout processing
  • Excellent communication
  • Verbal and written communication
  • Goal setting
  • Stock replenishment

Certification

  • Truckers Against Human Trafficking, 01/01/24, Present
  • VOLT Retail, 01/01/21, Present
  • CPR Certification, 05/01/19, Present
  • State Tested Nursing Assistant, CNA
  • Certified Home Health Aide
  • Non-CDL Class C Driver's License, 11/01/18, 11/01/24
  • First Aid Certification, 04/01/20, 04/01/24
  • CPR, AED, and Basic First Aid, 04/01/19, 04/01/23

Additional Information

Knows American Sign Language, English, and Intermediate Spanish. Very good at research, detail-oriented, customer satisfaction driven, and overall well-rounded in topics and physically and mentally fit.

Groups

International Association of Published Writers and Editors, 10/01/20, Present, Third place Lion's Club Scholars Writing Challenge, Senior Scholars, Fifth place nationwide Gallaudet University Scholar Bowl, Published writer, Former Managing Editor for Clearwater School District Newsletter

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Languages

English
Native/ Bilingual
Spanish
Professional
American Sign Language
Full Professional

References

References available upon request.

Timeline

Retail Consultant

Survey.com
12.2019 - Current

Customer Experience Coordinator

Tutera Medical®
01.2013 - 12.2019

Logistics Coordinator

United Postal Service, UPS
10.2009 - 01.2010

Sales Supervisor

ConocoPhillips
11.2001 - 01.2013

DIPLOMA -

PIONEER TECHNOLOGY CENTER

Core Curriculum - High school or equivalent

WICHITA HIGH SCHOOL SOUTHEAST

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