Excel
Za'cardi Bolling
Site Manager
Richmond,Virginia
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Site Manager
Flagstop
Richmond, VA
02.2024 - Current
- Coordinated workflow between departments to maximize productivity.
- Managed daily operations of the site, including staff and contractors.
- Evaluated employee performance through regular reviews and feedback sessions.
- Maintained records of inventory, assets, personnel and other relevant data.
- Established policies, procedures and guidelines for the operation of the site.
- Performed inspections of the facility on a regular basis to ensure security measures were followed.
- Provided training opportunities for existing staff in order to enhance their skillset.
Site Manager
Green Clean Auto Wash
Richmond, VA
05.2023 - 02.2024
- Evaluated employee performance through regular reviews and feedback sessions.
- Managed daily operations of the site, including staff and contractors.
- Provided training opportunities for existing staff in order to enhance their skillset.
- Established policies, procedures and guidelines for the operation of the site.
- Developed strategies to improve operational efficiency and reduce costs.
Management
ZAXBY'S
Richmond, VA
01.2021 - 05.2023
- Promoted from Team Member and Assistant Team Leader within 33 days
- Supervised team members, including training managers
- Maintained team's weekly and monthly schedule for assigned task and projects
- Coordinated team meetings/Maintained accurate files and complete attention to detail
- Dealt with clienteles and team members' complaints tactfully, calmly and politely
- Ordered food, supplies, etc
- Based on estimates of current and future needs.
Management
WENDY'S
Richmond, VA
12.2019 - 01.2021
- Worked with minimal supervision/ Supervised and Trained Team members
- Estimated requirements for food and compute calculations on the expected number of patrons per day
- Scanned or keyed in the price of purchases
- Received payment and made change/accepted returns and exchanges
- Answered customers' questions
- Reconciled the money in the register both before and after shift
- Excelled in a highly pressured environment
- Kept detailed inventory records of food and supplies transitioning from warehouse
- Conducted monthly inventory
- Responsible for daily store operations.
Education
BBA - Bachelors in Business
South University
Glen Allen, VA06-2024
G.E.D -
Commonwealth of Virginia
11.2019
Graphic Communications -
Commonwealth of Virginia
09.2019
Serve Safe Certification -
Commonwealth of Virginia
06.2019
HVAC -
Commonwealth of Virginia
03.2015
OHSA Certification -
Commonwealth of Virginia
11.2014
Skills
- ACTIVE LISTENING / COMMUNICATION
- HARDWORKING/ QUICK LEARNING
- RELIABLE/ DEPENDABLE
- TRUSTWORTHY/ HONESTY
- LEADERSHIP/ TEAMWORK
- TIME MANAGEMENT
- CRITICAL THINKING
- Procedures Development
- Problem-Solving
- OSHA safety requirements
- Multitasking and Organization
- Site Inspection and Management
- Site Safety
- Team Leadership
- Site Management
References
- David Hadaway , Assistant General Manager of Green clean, 804-757-9293
- NANCY ARCHIE, Graphic Communications Teacher, 434-984-3700
- MARVIN GROOMS, HVAC Teacher, 434-984-3700
- DARSHELL BOLLING, Assistant Manager of WENDY'S, 804-709-2394
Certification
- CM - Certified Manager Certification
- CPM - Certified Professional Manager
- Strong leadership skills
- Good interpersonal and problem-solving skills
- Computer skills
- Ability to analyze company procedures to make improvements
- Ability to create work schedules and budgets
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 33 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceTeam Building / Company RetreatsPaid sick leave401k matchWork from home optionPaid time offFlexible work hoursStock Options / Equity / Profit SharingSoftware
Microsoft
Photoshop
Dreamweaver
Adobe
Illustrator
Quote
“There is no greater agony than bearing an untold story inside you.”
Maya Angelou
Languages
English
Native language
Interests
Reading
Playing chess
Watching movies
Listening to music
Affiliations
I don't have no affiliations at the moment.
Timeline
Site Manager
Flagstop
02.2024 - Current
Site Manager
Green Clean Auto Wash
05.2023 - 02.2024
Management
ZAXBY'S
01.2021 - 05.2023
Management
WENDY'S
12.2019 - 01.2021
BBA - Bachelors in Business
South University
G.E.D -
Commonwealth of Virginia
Graphic Communications -
Commonwealth of Virginia
Serve Safe Certification -
Commonwealth of Virginia
HVAC -
Commonwealth of Virginia
OHSA Certification -
Commonwealth of Virginia
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